January 2024 by Louise Flynn
After disappointing customer service at my last test date in July 2023 was contemplating leaving specsavers but decided to give them the benefit of the doubt.Today I was disgusted to be charged for a repair on my glasses that are only 6 months old.As an NHS customer and in receipt of an optical voucher towards the cost of an eye test and subsequent glasses is an indication of my financial circumstances, to be charged for these glasses twice in a 12 month period particularly in the middle of the cost of living crisis is quite frankly unacceptable.I do not recommend specsavers to anybody and will not be returning when my next eye test is due.
January 2024 by Adedipe David
Wonderful place. Nice customer service
January 2024 by Ismail Isakji
Extremely caring staff. Pleasant, polite and helpful. Kashif is amazing. Definitely recommend this place.
December 2023 by Carol Williams
This is the first time my husband and I have used Specsavers and I have to say what an absolutely fantastic experience it was.The staff are very friendly and helpful and the actual sight test was very thorough,the choice of frames is very good and the prices are unbelievable we would definitely recommend them.
December 2023 by Abu Raeese
I had an eye test at Specsavers Bearwood rd. I paid for my frames. The young optometrist used an automated eye test on me. After collecting my glasses a few days later, I noticed some serious pain in one of my eyes, so removed new glasses. I noticed when I put my old glasses I could see perfectly, I believe they put a wrong lens on one side. I was disappointed. Now I will go to a no name optician.
November 2023 by Luciana
Great service. Friendly staff - specially lady called Lesley.Many thanks for your great customer service and professional support.
October 2023 by Jake Rolston
I've been going to the Bearwood Specsavers for a decade and I have always received excellent customer service and information about my eye health. In my latest visit, I was helped by the wonderful Henna who made the visit less stressful and in a previous visit a young woman, who I don't know the name of sadly, also provided excellent help in finding my current pair of glasses. Though it's true of all the staff I have interacted with, being respectful and kind :)
October 2023 by Zaby
I recently visited Bearwood Specsavers for an eye test and to find a new pair of glasses, and I couldn't have asked for a better experience. From the moment I walked in, the staff made me feel welcome and at ease.Henna, in particular, stood out with her bubbly personality and cheerful demeanor. She was incredibly helpful throughout my visit, assisting me in selecting a nice pair of glasses that not only suited my style but also catered to my specific needs. Her genuine enthusiasm and expertise made the whole process enjoyable and stress-free.The entire staff at Bearwood Specsavers was friendly, accommodating, and knowledgeable. They went above and beyond to ensure I had a comfortable and pleasant experience, which truly made my day. Thanks to their exceptional service, I left with a great pair of glasses.This visit to Specsavers has been the best I've had at any place, and it certainly made a positive difference in my day. I highly recommend Bearwood Specsavers to anyone in need of eye care and eyewear, as their outstanding service and wonderful staff truly make a difference.
October 2023 by Maple Acer
The eye test itself is superb, fully explained from start to finish. The service received after purchasing is awful. They have a phone but don't answer it. Took a lot of explaining about my glasses, spoke to me like a child. Had to explain several times there was a problem to be told there is nothing wrong. Had to explain again until the staff member listened.
September 2023 by Natalia Wajda
Very professional and super friendly staff! Especially Anisha & Manpreet were extremely helpful and very knowledgeable in explaining everything! Totally recommend it!
September 2023 by Wasim Sarwar
Great service and professional staff from the reception staff to the optometrist
September 2023 by George Williams - Tsironis
0 starts service firstly the phone was ringing and although it wasn't busy no one bother to answer it. Also i wait 2 weeks to get my glasses that I prepaid and the first time they weren't ready as there was an issue with the lenses and the staff didn't call me to tell me not to come over and come next week when they will have them. I try to call one day before but no one answer the phone and I came to pick them up hoping there won't be any issues again. 1 start only because the girl who game me the classes was polite and she double check if everything is ok with my new glasses.
September 2023 by Diana
The phone won?t stop ringing even though there were plenty staff members around. All round extremely slow service
August 2023 by Gursharan Denley
The team were efficient and calming. The opticians who saw me was so gentle and calmed me down. I thought I'd lost my contact lens. I found it when I got home. Behind the bathroom door. No where near where I thought it was.Thank you for your time and help and making sure that I didn't feel like I was wasting your time and I didn't feel a fool. Take care and see you soon ??
August 2023 by Pavan K
Always a great service start to finish, staff are always helpful. It can be difficult to get through over the phone but quite easy to book appointments online if needed or pop in if convenient.
