March 2024 by Zoya Ahmed
I?m extremely disappointed with this GP practice poor service. They don?t answer calls and when they do they say that they have no appointments left! Been waiting for an hour on the phone and still haven?t been able to get through. Absolutely rubbish will have to consider moving GP practices. They never used to be this bad don?t know what?s happened recently.
March 2024 by Robina Williams
I have always been happy with the service provided by this practice. However, there has clearly been a change to the receptionist staff and now the service has taken a dip and become very poor. The receptionist staff Mia and Shelly are inadequately trained and have no idea how to provide good customer service. When i complained about the service they became dramatic, over reacted and made the problem worse. Most concerning is that they asked the pharmacist to tell the doctor which drug he needs to prescribe...surely thats the doctors job to prescribe medication based on my history as the pharmasist wouldn't know this detail.Two weeks down and I'm still waiting for my correct prescription, very disappointing and concerning to see a good surgery go downhill in this way.
March 2024 by Char Lee
My kids are both registered at this doctors and what a complete waste of time. Never no doctors always on ?sick leave? JOKE OF A PLACE.90percent of the reviews I do are positive so this is a one off but needs to be said to help others.AVOID
January 2024 by eralnt ziou
Very good service
November 2023 by Anthony Wood
A couple of years ago I left a one star review of this surgery.Editing the rating as, I?m not sure what?s happened, but lately the staff have been incredibly helpful and efficient!Working such odd and often long hours, I rarely request repeats before they run out.Whereas it used to take upto a week to be re-issued, they?ve lately been actioning them much more quickly!Many thanks to the Doctor and all the Practice staff!
October 2023 by Scott Knowles
The worst doctors staff ever!! I've tried to get through for 7 hours!! No answer!! The staff at this place need to be reported and replaced!! They could be costing lives!!!!
October 2023 by Lemony Satsuma453
Totally useless doctors. 3 weeks to get an appointment for a person with mental health issues. Told the doctor would phone before 6.30 hopefully as he was so busy. No call. That person ended up in hospital. Shockingly bad
September 2023 by Pedro
Great ? They keep me informed on vacations.and arrange appointments.Thanks.
July 2023 by Marie Bray
I have been a patient hear for many years the doctors are amazing especially Dr pathan and Dr baig and the nurses are brilliant too and the receptionists are friendly and helpful
July 2023 by Rucksana Akhtar
This surgery has a lovely reception staff kindest I've had compared to any other surgery. The only reason why I'm staying!!! Whoever runs this surgery needs to get more staff to answer phone calls. i called today, and only 2 reception staff members are on in the morning absolutely ludicrous for how many patients this surgery has!!! 5 days I've been calling just to book. If you need regular appointments or urgency for appointments, I don't recommend this surgery!!!
July 2023 by Sandra Sandra
Terrible i have been calling for an appointment fo myself and children but the phone is always not reachable . Who do we report this to . My health is affected .pple end up getting treatments when the problems are beyond controlIf there is a manager on this clinic please act quickly.
July 2023 by Cheryl O'Reilly
Absolutely shocking I?ve been with the practice for 17 months on my first welcome appointment my bs was 15.2 and that was one of the lowest it had been for weeks and I told them this the answer was well if it goes above 11 go to A&E fast forward to 2weeks ago when I actually got a diabetic and asthma review (supposed to be every 6months ) I had a chest infection when went and dr prescribe me the complete wrong inhaler needless to say I?m no longer a patient there
June 2023 by ibrahim Cem
We can?t book an appointment. When we go there they are so disrespectful.
June 2023 by Najiah Durrani
I am not a patient here but my son and partner are. We had very poor experiences with previous GP surgeries. My son is SEN and struggles in healthcare settings and becomes distressed very quickly. Most doctors struggle to examine him. That being said Dr Baig and Dr Suthi have always been so patient with him and listen to our concerns. Thank you.
May 2023 by Happy kitty
I keep telling them I can't call at 8 am as I work so I guess I have to be punished for being at work ,thanks very much norvic practice, waste of time ,you don't even deserve the one star
