December 2023 by Aisha Salaudeen
Good, friendly and fast.
August 2023 by Georgina Best.
Staff work very hard in this store, and are really helpful despite it being a very, very busy place. Needed a refund from an online order and lady serving was very helpful.
August 2023 by razia Khanam
I love the clothes and affordable clothing
June 2023 by Sammy Joseph Ministries
Staff are amazing every single time I go there they help me particularly Lucy Chloe and Maria
May 2023 by Nabeal Nasser
Clothes are a little dear for what they are,but staff are friendly and helpful
April 2023 by Sharon Miller
Matalan have a wide range of items available in Cape hill Smethwick store I loved shopping shopping at Matalan one of my favourite store. Favourite
April 2023 by Charlotte Shaukat
Love that this has a massive sale section upstairs! Staff aren?t very approachable
February 2023 by AJMAL KAZMI
They have huge variety of clothes for everyone, we bought some suitcases and clothes. We couldn?t find big suitcases in whole birmingham. Prices were reasonable. They have excellent customer service.
February 2023 by Ay Source
Staff is rude and never keen to help on when requested for alternative sizes for clothes to check in stock ,The older lady by the tills like to get paid for doing nothing sort job ethic not helpful when providing information whilst the coloured workers have been grafting continuously through the years iv been there never seem to be recognised for there efforts not blaming this stores management but the company overall they should do betterVery disappointed ?? in all honesty services is dreadful
February 2023 by LAILA OSMAN
That store is the worst shop in cape hill honest they are good for nothing honest no help at all they busy watching these phone
February 2023 by Joan Bradshaw
Nice shop was busyGood Veriety. Price ok
February 2023 by Yasser Ghazanfari
I can't believe that the manager of a brand is so rude and ignorant.How did you choose such a person as a manager?My wife bought a pair of pants for me from your store, but unfortunately she did not choose the right size. When I went to the store to return the pants, I was faced with the ugly behavior of the store manager!!!I had not even worn these pants for five minutes, it is completely clear from the appearance that they have not been used at all. But this lady told me in disbelief that you wore this and ruined the belt and the lower part of it!!!And the last thing is that they told me that there must be a tick on the accompanying product so that we can exchange it. If no brand in England wants such a thing from its customers, and if your rules are different from other brands, you should inform the customer. When we don't know your withdrawal rules, how can we follow them! Maybe if I knew about your bad rules, I would have never bought from you, although I know that this is the last purchase for me and my family from your stores, and I will inform all my friends and acquaintances about this so that everyone will know about the bad condition of your customer service.
December 2022 by S B
They charged me £30 for a dress that was £32, because they advertised the price incorrectly. That was good. I went back in a week later to exchange the dress for a smaller size. They said I had to pay the £2. The advisor who honoured the £30 advertised price didn't tell me that should I want to exchange sizes they wouldn't honour the £30. So, I returned it. Not only that, I had bought another dress for £30 - which I will return, a jumper for £10.50 which I returned and took a photo of a dress I saw in store and was going to buy from their website for £30 which I no longer am going to. Because of £2, they lost £100.50 of my custom. They should be ashamed of themselves.
October 2022 by S Brach
Store may be cheap but their customer service is cheaper.Bought a suit to wear abroad,they left the plastic security tag on my jacket which I discovered on the day I was supposed to wear it.Damaged my jacket trying to remove it
August 2022 by Reeyah A
Lovely staff and so helpful! I wanted to purchase a full cover swimsuit but couldn?t find it anywhere. A member of staff went out of the way to find them-really pleased! Thank you!
