March 2024 by sharna C
If i could give 0 stars i would, two devices i have bought in have both failed only by the same man! iPad he said fingerprint didn?t work even though it worked fine for me, Nintendo switch he said the controllers didn?t click which i know they 100% did as just before when i was putting it all in the box it worked fine else I wouldn?t have bothered bringing it in and wasting my time now I?m stuck with a switch he broke.. absolutely appalling! Il be reporting as I have the video of me checking it before bringing into the scammer.
March 2024 by Sarah Schäd
Good and friendly service. Decent selection of films.
February 2024 by Whiz Kid
Depressing but service was good. They only will pay pittance on your items 28 for my Xbox . What can I say
January 2024 by Nai Spencer
Mis sold item that did not do the one thing I needed it to. Got a refund at a different store
January 2024 by Luke Thomas
I usually use Halesowen Branch. Not impressed with Bearwood at all. They wouldn?t take my perfectly working and Nintendo Wii Console for the ridiculous reason of the fuse not being covered on the power supply plug ?? (which is exactly how it came from Nintendo, it?s a genuine power supply and a quick google search shows this is how they came) they also refused a game due to scratches (which is fair enough, but it was actually purchased from CEX in that condition and I?ve added no new ones). Waste of time and rude staff.
January 2024 by Faraz Adris
Really fantastic customer service had a problem with a game they replaced it and gave me another one straight away and told me to ce back of I had any other problems
December 2023 by BRUM0121 BCFC KRO
Great selection of items and competitive prices
December 2023 by Julia
Avoid it at all cost brought a game that wasn't working went to return it 30 mins after purchasing just to be told that all they can do is give me a voucher, the worst part is, I heard the staff talking between eachother saying it was expected and they knew I will come back return it and that I'm not the first, second or third that returning that game. Awful behaviour how can you sell a product that you know it's not working put it back on a shelf so another customer unknown of the situation can purchase it, waste their time, money and stress for no reason.
December 2023 by Kurt Greenaway
Absolute rip off they prey on people who need cash desperately
November 2023 by The Great Nickardo
Games,Blu-ray, phones etc ...
November 2023 by Mohamed Abdalla
Bad staff
November 2023 by golden_piggiesdraws
Always go here as its local to get used games and cheap dvds. The staff eventhough seem quiet at times are nice and helpful. Can be busy at times and feels like there's not enough staff on but all the games and DVDS I've brought I've had no issues with.
November 2023 by I Am Abdullah
Need more experienced staffGames and items are high priced
October 2023 by Jackie Tait
I walk into cex approx 1pm ish with the intention of browsing and/or buying a gaming console, within 5 mins of me being in there, all I hear is a staff member really tall, large with a beard having a go at another staff member, and being extremely rude towards him with comments that were completely unnessary and quite abusive, poor guy. Bare in mine the tall guy just got into work within the previous 2-3 minutes and started targeting the guy. Completely disgusting behaviour, I wasn't sticking around to hear that so I left and have no intention to shop there again
October 2023 by Diana Brown
Customer service wasn't great.Filled in all these details, for testing then received an email saying cannot accept due to pins missing.Took it to elsewhere and managed to get some money for it.Makes me think there's a scam going on here.Wouldn't go back there.Thank you.