September 2023 by banterfcj
Just wanted to say a massive thank you to the receptionist Kerry B who does everything with a smile, from welcoming guests to trying her upmost to helping everyone with their enquiries! After a busy day trying to cram everything, it means a lot to have someone so pleasant!
September 2023 by Darnhall
Booked 7 rooms on a 2 night stay for an exhibition at the NEC. My room was missed by the housekeeper for a clean so not impressed when I arrived back after a long day and the room was untouched. I went to reception and they arranged for a housekeeper to come up, but I was not in the mood to leave my room so they could clean it and had to put up with the same sheets etc and made the bed myself. They swapped the towels, but that was it. This is very sloppy and not what I expect for the price we were charged per room. Also, the bar seemed to run out of everything. Bottles of Corona ran out in the afternoon and not replaced in the evening. Hendricks ran out. Tanqueray ran out. No crisps..... Not good. Would I stay here again? No. Would I recommend it? No. Should I have been offered a discount for night 2?? YES!!!
September 2023 by H6132PCtarab
We booked this hotel for our staff who had work in a nearby location. Jess looked after our booking and she was very helpful and responsive. Jess went on leave and we found the response times from her colleagues to be less professional and efficient. The hotel was clean, the food was good and overall our team was very happy. We will use it again.
September 2023 by ElaineB001
Terrible night, prostitutes use this hotel for there business and it appears to go unnoticed by staff. We did not observe any security when returning late at night. Terrible night?s sleep due to comings and goings. It?s a shame because it?s a nice hotel. Rooms are nice clean and spacious. Good restaurant and bar.
September 2023 by mowen113116
It says that you can amend your request if you booked on line, Incorrect advice. The staff are very good and welcoming and the room was comfortable and clean. The food in the grill was poor and not worth the £29 paid.
September 2023 by tlubc9qhds
This hotel has deteriorated since my first stay a few years ago. the general decor is tired and grubby. The bathroom and shower had black mould and congealed soup on the dispensers. The breakfast was very basic in the pub area which had filthy carpets and worn furniture but massive TV's ! No way of sending email pictures of health hazard in bathroom.
September 2023 by Frank K
Disappointed with Village Hotel Solihull food was not good and disappointed with the room the Air Con did not work I had stayed in Village hotel previously and it was much better in previous times, the standards at this hotel have fallen.
September 2023 by Tourist05780334786
Amron at the Village Hotel Club has made my dining experience impeccable! He is so attentive and always has a huge smile on his face. The hotel itself is beautiful and my personal favourite highlight is using the well-equipped gym.
August 2023 by S1248ZKjasond
Fantastic service at reception led by Siham. Her approach to customer service is exemplary. I have stayed here on numerous occasions and she always makes me feel welcome, like a member of the family returning. Her team around her are very supportive also
August 2023 by scottwI2054ZA
Hotel was excellent. I had a long drive to the hotel and also a long day at work. When I arrived Siham at reception greeted me with a smile and was very helpful and personable. Making me feel welcome at the Village hotel.
August 2023 by 714jatinderk
Now you see em now you don?t SIham is an eclipse every four years She is very helpful snd needs a pay rise. She was the only one one who Tod me correctly where the local police station was. She also correctly predicted the weather forecast.
August 2023 by michaelsL5054QP
A home from home. I work night shifts and the hotel was well prepared for rest and peaceful nights rest. I like the artistic design and little things like the practical working of all the bathroom features. I can trust there won?t be any cold drips on my back whilst I use the shower head or have a bath. Not only this but the breakfast is good quality and if you want a fancy coffee there is a cafe at your feet. I will be coming back and staying next week. I didn?t even mention the swimming pool, sauna and steam room I made good use of. Special thanks to Siham, for upgrading my room for free to allocate for my night shifts next week. Kind regards, Michael
August 2023 by garycZ230AP
Staff very welcoming especially Siham on reception who booked us in and helped with our special requirements. Great facilities, pool gym sauna all free. Bar food good and served quickly, plenty of areas to carry out any work.
August 2023 by danielwL8663TV
Staff are very kind, especially Siham on reception was very pleasant and accommodating. Great bed and pillows, very comfortable. The facilities downstairs are perfect for travelling on business, coffee shop, restaurant and workspace, will definitely be staying again.
August 2023 by maggiehyland23
Went swimming on a day pass I had been given and ended up joining as a member! Jack G very knowledgable and able to advise on best membership option for me, all staff friendly and pool nice and quiet and clean.
