July 2025 by Sarah Gill
I went to the bank because I was having trouble with my accounts. When I arrived, the woman behind the counter gave me no assistance and simply advised me to use my app to resolve the issue there. Since I was unsure of what to do, I asked to speak with someone for assistance instead. I waited, and when someone finally arrived, they gave no assistance at all and informed me that I would need to contact a number and handle things on my own. Customers are not given any attention or assistance by this TSB bank.
December 2024 by Usman Ahmad
Worst Bank In the whole of the ?? UK
June 2024 by Niyaz Chowdhury
Went to withdraw some money today from my account. The women at the cashier till was discriminatory towards me based on my appearance think her name was Tracy. Even though I was withdrawing from my own account she asked where is the money from and who sent it and why do I need it. Never had this before ever and felt uneasy. Even though it was on the account reference. Other people withdraw money before me big amounts and did not get questioned the same way. I also went back to ask for a receipt as I realised she did not offer or give me one for my transaction told me she can?t give me a receipt to get a statement of my account from the atm.
May 2024 by Susie Dicken
i can understand why banks are closing especially with the cant be bothered attitude of the woman at the cahier desk, staff chatting behind the scenes while customers need help,what has happened to customer service .
April 2024 by Mike Lee
Disgusting. Absolutely disgusting. The old woman with the glasses (think she said her name was Elaine) is so rude and nasty to almost anyone who tries using the bank to transact any business. After waiting only to be told that the cash machines were not working, she overheard me saying "useless" and she told me to go to another bank. Her tone was disgraceful and appalling. She has no business being in any customer-facing role. She argued with another customer and demeaned her after the customer left in front of us who were still waiting for some sort of assistance and helpfulness. I am 40 years old and have been with TSB since I was 16, and honestly, if this is the attitude that the staff have towards their own loyal customers, the vile woman was correct, there are other banks, and I have no problem taking this complaint further and changing other banks. I have never walked out of a bank, after accomplishing absolutely nothing inside thanks to the unhelpful and abysmal attitude of the staff and felt so angry. There is a sign on wall that said This Area Is Often Prone To Vandalism and to be honest, if this is what other customers face when attempting to use their bank as a bank, I am not surprised. I will be changing banks and never setting foot in this horrible building again. Aside from this unnecessary and unprofessional incident, it has been a nice day!
I only leave one unearned star because I have to before Google will allow me to post this review. Change banks and avoid this woman at all costs.
April 2024 by Bridget Curran
Staffing is terrible...some staff so unhelpful..no point having a branch there.
March 2024 by A Sandhu
Place is a joke! 2 cashier desks and one closed! What?s the point of providing half a service?
Staff just floating about twiddling their thumbs! Fix up !
November 2023 by Aky Sandhu
Place is a joke! 2 cashier desks and one closed! What?s the point of providing half a service?Staff just floating about twiddling their thumbs! Fix up !
November 2023 by Sam Landucci
NOT OPEN ON A SATURDAY : (SO I NOW HAVE TO BOOK A DAY OFF WORK TO GO TO THE BANK
June 2023 by Glad Launchbury
Very good bank l have been with them 50years and would recommend it to everyone
March 2023 by Parvy Sage
The younger staff are brilliant here. Unfortunately, there's an older lady who is absolutely miserable. (Wears glasses).Caught her saying a derogatory comment about a customer whom she finished dealing with and was walking out. Always looking for shortcuts to do less work. Rude in demeanour and speaking. If you don't like people stop working in an environment that is customer facing.Will take note of her name next time I visit.
February 2023 by Sukura
Never answer phone at branch?terrible rude staff.
February 2023 by Carol Gemmell
Outstanding staff. Helpful, polite and friendly. Well laid out bank - plenty of space and privacy. Staff are really first class!
December 2022 by Trevor Ennever
Always had good service over the years.
October 2022 by Bridge Aluminium
What friendly and helpful staff, well done and thanks, keep up the good work ?
