October 2023 by Akter Uddin
Have purchased many items fro. Here over the years and not had any issues. Recently the seevide has been awful. You go to the till to pay for an item and they are barely alive and breathing.Went this morning to exchange EAFC 24 as I gad bought the ps5 version instead of PS4 but was told no exchange as u had tale the plastic film off. Had it only for a few hours. Rubbish customer service. Won't be using again.
October 2023 by Aj S
Tbh I didn't get it why they should scan one item twice ???? Is the exta money goes to workers pocket ? ?This is not the first time this happened twice which I notice only ...
October 2023 by alfa alfa
It was my first time to shop there and i got what i wanted. A young girl was very professional, very helpful, great customer service delivered. I will come back again for sure. 5 stars.
August 2023 by Florence Davies
I?m not usually one to leave reviews but I had a wonderful experience in store today! I took my daughter here today, she?s a very shy girl so I encouraged her to talk to the cashier herself and hand over the money. I was served by a lovely young woman called Olivia and she was nothing but kind and gentle with my daughter, not rushing the transaction at all but instead helping her out and encouraging her. She went above and beyond and is overall an asset to the store. Thank you so much Olivia, as well as the rest of the staff at Smyths Oldbury. Will definitely be coming back again soon!
August 2023 by InMyOwnWorld
Visited today and was served by Bobbie, really friendly chatty service- exactly what you'd expect in a toy shop in particular.Will never be as good as Toys 'R' Us but I enjoy a look round at the toys. The baby section is good which is what we used today.
August 2023 by R3B3KAH B
Visited today and was served by Bobbie, really friendly chatty service- exactly what you'd expect in a toy shop in particular.Will never be as good as Toys 'R' Us but I enjoy a look round at the toys. The baby section is good which is what we used today.
July 2023 by M K
Extremely disappointed. Bought a scooter, the brakes do not work. Yet management refused to refund or exchange. Its a safety issue! They did not test the brakes properly and upon my complaint to head office they still refused. Unfortunately, rude management, kids shops should have empathic polite staff. Most of the rest of staff are polite and more knowledgeable, my family and I have used the store for years to buy consoles and Christmas birthday and general gifts. Never again! If it's unsafe they won't return nor exchange. I merely stated I'm a solicitor and this product is unsafe its not legal, manger said I don't care where you work.
June 2023 by Harry Rai
Daryl has shockingly poor attitude and seems more keen on flirting with staff than doing his job. He needs to know what customer service means and what that sales of goods act is as he refuses to take back toys within 14 days. Shame on Smyths. Toys r us failed for a reason and this bad attitude will send smyths the same way.
May 2023 by Henna Butt
I would like to say a massive thank you to Sarah and Chloe today! Such lovely ladies with excellent customer service!I actually arrived exactly 10 mins before close, to collect a toy, yet, they did not rush me, and still gave me exemplary customer service and help. They also were extremely friendly, and were very patient, even though i started to do some shopping too, and they were about to close.I can not describe my gratitude, as it really was a special experience! Thank you, again
April 2023 by Liam Cottrell
Went into Smyth's for the 1st time Wednesday morning to get my daughter something, had no idea what I was looking for, the help I got from Naomi at the checkout was amazing, very helpful, nothing was too much trouble for her, polite, approachable, friendly and smelt great too lol.. PROMOTE HER!!
October 2022 by Gazz
Great place for kids off all ages . Great choice in toys and all gaming extras . Great set up wash to find things . Helpful staff .
October 2022 by Glen Hancox
Customer services at the oldbury store was brilliant, needed help with bolts and screws missing from a lol dolls house (85 surprises) the management sorted me these bits strait away.. Even tho i had purchased the dolls house from the longbridge store who would only exchange it...
October 2022 by Clirim ?Prej kukesi o bush? islami
Worst management i ever came across very rude and make u feel humiliated with there own mistake
September 2022 by Ragui D1988
One of the the best shop toys i have ever beencostumer service is brilliant i had issue with a toy that i have bough in this store and came across with a lady call sarah she was fantastic she manage to explain with detail why the toys wouldnt work and what i need to do to fix the problem yea i was happy with outcom will go there again
September 2022 by Ragui Diallo
One of the the best shop toys i have ever beencostumer service is brilliant i had issue with a toy that i have bough in this store and came across with a lady call sarah she was fantastic she manage to explain with detail why the toys wouldnt work and what i need to do to fix the problem yea i was happy with outcom will go there again
