January 2024 by Bridge Aluminium
Excellent place to buy all things bed, thanks Rob for a very pleasant service?
January 2024 by Julie Gray
Lovely large store. Very welcoming staff.
January 2024 by Kate
Great experience! Greeted upon arrival and our needs identified. We were then referred to the member of staff best suited to help (Usha). Once some simple details were taken regarding our sleeping positions, we took a ride on the sleepmatch machine which assessed our needs. We quickly established the mattresses we preferred, the bed type and headboards we liked. Following this, we identified the pillows we preferred too: all in all an efficient and stress free experience. We were also pleasantly surprised at how quickly the bed could be delivered. Usha was friendly, knowledgeable and regularly offered us hot drinks while we considered our options. Just what was required~thank you.
January 2024 by Pearl Packe
Very helpful acknowledgingble in our needs in what type of bed would be suitable for us very paicent with us
December 2023 by Meyello
Excellent service, lovely people, very helpful
November 2023 by Gill Brown
I desperately needed a new mattress so visited Dreams in Oldbury, Birmingham. I was met by Andy who, after finding out what I was looking for, showed me to the machine which showed which type I would need. After her gave me a pillow, he showed me the different mattresses and asked me to lie down on each, not just sit on them. I was a bit indecisive but with his help I came to a decision. During all of this Andy was really helpful and professional.When I had decided which to buy, he showed me to A table to complete the sale with Rob. Rob was really friendly and helped me through the process with ease. Meanwhile, Andy offered Coffee and even provided biscuits.Overall, my experience, an experience I was actually rather dreading, was made enjoyable by both Andy and Rob. I came away happy I had gone there.I would recommend this store to anyone.
October 2023 by Sandra Bottley
On my door step so very convenient staff were very helpful and friendly especially Mary who helped us choose the right mattress for us and gave us a brilliant deal on our new mattress and she said it's free delivery and they would take our old mattress away so really helpful would recommend them to our family and friends
October 2023 by MrPhiltheflute
Brilliant service and well looked after by Rob , who was never pushy but very knowledgeable, and explained how the sleep analysis machine worked ,we were then able to try the suggested mattresses and picked the one we were agreed upon
October 2023 by Andrea Coles
Lovely Mary was exceptionally helpful. Great service, kind and considerate, we found a beautiful bed.
October 2023 by Sarah Mcphee
Excellent customer service from Andy and Usha. Made purchasing a new mattress a lot easier than expected.
October 2023 by Dav Sid
Customer service 10/10. Will definatly use dreams again. Knowlegable and patient
October 2023 by Diane Alebon
Sales assistant Usha took time to talk about each mattress after using the sleep match..and then for us to try out the mattresses in store,gave us space to make our own decision based on advice given..
September 2023 by joanne cooper
Posting for my dad, we bought two mattresses Great knowledge, good customer service and not to pushy
September 2023 by Lynn Brown
Andy was first class and very thorough in his consultation of our requirements.
August 2023 by Jason Willetts
Mary was brilliant - helpful and professional without being pushy! We are now excited for the arrival of our new mattress which she helped us select with the help of the Sleep Match technology. Nothing was too much trouble and we felt valued and comfortable at all times. Mary you were amazing!
