March 2024 by SON OF MAX FATHER OF PLENTY
Very expensive but Quality ?
March 2024 by H
Hot chocolate with whipped cream is sublime just what you need on a cold winters day. Very clean and tidy premises friendly staff which is always nice to see.
January 2024 by ire ish
It's a machine. They need to change this. It's not a coffee shop. I've been swindled!
December 2023 by Den ny
Please change from costa coffee to costa coffee EXPRESS MACHINE . I drove here wanting a nice coffee and I found a
October 2023 by 321bartholomew
Served by 2 young ladies who were preoccupied by a till recipt that was incorrect. Totally ignored the fact that a queue was forming. Eventually decided to take orders again. Both drinks were tasteless - thank you for spoiling my day!
October 2023 by Mirek S
Quick coffee...
August 2023 by Sultan Hussain
Mocha is nice and refreshing. Price could be better.
April 2023 by Snikpih92
I went to this Costa for a birthday coffee and snack with my daughter. The customer service provided by Callun was excellent. He advised me of the content of the toasties, the special offers and wished my daughter happy birthday. He had a really friendly and warm manner which made us both feel really relaxed and welcome. Well done Conner. We will be back.
March 2023 by Margaret Brock
Good choice of food. Staff very helpful and pleasant. Always busy.
October 2022 by Ashleigh Rose
Lovely atmosphere
September 2022 by Rich_and_Alex
This is THE best Costa coffee in the West Midlands, very clean, amazing drinks and very professional, welcoming staff, My hats off to the gorgeous Redhead ( Alex ) she's always polite and cool headed even when Arrogant customers are whining over silly stuff, and she's rushed off her feet.
March 2022 by stevehI2364YE
The staff make this place great, hard working team that try hard and are committed to great customer service. Coffee is good and facilities nice. The only negative is they leave the door open and it?s never quite warm enough in here. Also of worthy mention, the app to collect rewards in all Costa stores doesn?t work very well, I have deleted mine now. Well done all Costa staff at Oldbury, your way head of the other Costa stores I have visited.
March 2022 by jodiecO6417XW
I visited Costa Oldbury yesterday with my husband to get a hot chocolate. I waited in the queue for a good 10 minutes when I got served I asked what hot chocolate is gluten free. Different staff members came over and all of them said no it?s got milk in it. I said serval times I am okay with milk it?s wheat I am unable to have. They didn?t listen. In the end I had to leave with having a drink. The staff are so uneducated on allergies and intolerances it?s so distressing for the customer as they couldn?t even be bothered to check their book! They just kept telling me everything has gluten in it which I know this is not the case. They were so unhelpful, for such a big company you would think the staff members would be more helpful if I had a nut allergy they would have to accommodate me! I have celiac disease and they did not accommodate me at all! It was such poor service I will not be returning there again. It is shocking that in this day and age people are so uneducated when they would in this sector!! Poor experience and distressing for the customers I will not return again!!!!!
March 2022 by S2256HYjonathanl
The queues are always long, and the staff don?t seem particularly urgent in rectifying this. Staff are also incredibly loud and intrusive, often shouting at each other - across you - across the cafe.
November 2021 by V5524YQmichellew
Best Costa around always nice and clean and the staff are great. Very welcoming. Will always use this place.