March 2024 by manel bouharb
in general it was nice , just somewhere near to chill , easy to go to down town from here , ahmed in the reception is helpingNearby activities: just chill facing the lake
March 2024 by we S am
I would like to give a special thanx to MR ahmed for his efforts, very helpful and
March 2024 by Carla Bianca Dizon
Ahmed is so accomodating, friendly and very professional.Our breakfast is so amazing and delicious.Rooms: 114
March 2024 by hazel sooting
The hotel is wonderful and the staff is friendly especially Ahmed at the reception and one philipina guy at the breakfast!
March 2024 by Ben Park
I stayed here on business for two nights in March 24. The hotel is ideally located for Resorts World or the NEC and has easy parking on the premises.Staff were friendly and efficient throughout my stay and checked I had everything I needed. The room and public spaces are clean and well maintained.The foyer, bars and restaurant areas are modern and what you?d expect from a business-centric hotel. Pleasant without being too flashy. The rooms are ? extraordinarily dated. Clean and well looked after, but also very worn and in desperate need of a refurb. This is really saved by the rooms being really clean, but they do need a makeover.Breakfast fairly standard, very efficient and quick. Bar service friendly and prices more reasonable than I had expected.I have stayed at the Moxy Hotel on the same site before and much prefer the Crowne Plaza- especially whilst here on business. Would stay here again.
March 2024 by ALICIA MÜLLER
My stay at Crowne Plaza was nothing short of exceptional. From the moment I arrived, I was greeted with warmth and professionalism by the staff. The level of hospitality displayed throughout my stay was truly remarkable.The rooms were immaculate, offering a perfect blend of comfort and luxury. Every detail was carefully attended to, ensuring a memorable and enjoyable stay.I must give special recognition to Matthew the reception supervisor, whose outstanding service went above and beyond my expectations. Not only was he a consummate professional in his role, but he also exuded genuine kindness and went out of his way to assist us whenever needed. His dedication to ensuring our comfort and satisfaction truly made our stay unforgettable.Overall, my experience at Crowne Plaza exceeded all expectations. I highly recommend this hotel to anyone seeking top-notch accommodations and unparalleled service. Thank you to the entire team, and especially to Matthew, for making my stay truly remarkable.
March 2024 by Sandra Del Reino
We want to thank Mathew Front office supervisor, he was really kind, we came with a Taxi and taxidriver did not acept credit card, Mathew came out a pay with his personal money asking nothing in return, he mention that the important thing was our safety. Crown Plaza must be very Happy to have a person like Mathew. Thank youRooms: Top
March 2024 by Mohammed Hasan Shaikh
We had a marriage reception function. The service was excellent, beyond our expectations. The staff was proactive and kept following up with us to get the decorations done instead of us following them. The decoration was tasteful and the arrangements were immaculate. Thanks to C&E manager Alicia and her team in making this event so successful. Food was superb. The choice of dishes were too good. Thanks to Chef Kushal and his team in providing tasty and sumptuous food. We are so glad that we did our function here. Every guest praised the food and we enjoyed a fun-filled, relaxed and memorable evening. Would definitely go back for any events in future.
March 2024 by lexy0811
Usman at the hotel reception was a life saver and helped me with a problem with my booking . Amazing customer service went above and beyond . He saved my stay at the hotel . A great member of staff . Thanks for all your help.
March 2024 by christine crummey
Great sevive with Usman Alvi at check in highly recommendNearby activities: Nec visit ????.
March 2024 by Rosemary Mulcahy
We could not have had a better experience especially with staff. In particular Matthew Lloyd our check in executive made sure we had a quiet room which was so welcome as my husband isn?t well. Thank you Crowne Plaza. Thank you Matthew.
March 2024 by martyn barklett-judge
Excellent service and in particular help with
March 2024 by Super Lils
We received exceptional service from Matthew and destiny who made our stay! Thank you for looking after us so wellNearby activities: Nec
March 2024 by Matt Winder
Absolute
March 2024 by Richard Horner
Always a good hotel to stay. The staff are very friendly and helpful. Quick check in and received a complimentary upgrade.Usman on reception was extremely helpful.Great location if visiting the NEC or Resort World for a concert.
