March 2024 by Ian W
would recommend not touching with a barge pole. have just picked up a large bill following work to put right water damage as a direct result of two problems caused directly by poor workmanship in a bathroom refit.
October 2023 by Jennifer Roberts
We had our bathroom and cloakroom fitted 3 years ago and on first appearance they look fabulous. However we have been reaping the results since. They came back and did the snags to start with but as we had gone over 12 months would not come back to replace the shoddy silicone on the shower which had already had to be replaced. We have had to have a new pop up plug in the cloakroom, the cistern is just being replaced as it will not stop running. It also leaks over the front of tank. The tank is the cheapest thing I have ever seen. We have also now discovered that the floor tiles in the bathroom are coming loose! I would not use them again. They are only as good as the materials they use and the fitters who install them.Services: Tile work installation
July 2023 by Anthony Wedgwood
Serenity, are most certainly a kitchen and bathroom solution provider worth considering when looking for your next project. David is a consummate professional with a very indirect approach to securing your business. David is far from pushy. I have to say that his approach worked very well for my partner and I.Little did we realise how utterly stressful a kitchen and bathroom makeover would be to undertake at the same time as well as a complete downstairs flooring solution along with a contemporary update to all radiators downstairs.For the record, the team at every stage in the process, put our minds at ease when you see your home turned into a building site. Rest assured, Serenity have a team of professionals managing every step of the process.We are over the worst, and as the photos illustrate, Deano does it again. Apologies for the rude awakening on Monday Dean. Enjoy your well deserved break, and have a Guinness for me too.The team have not finished yet but the workmanship of Ian is taking shape beautifully.Many thanks
July 2023 by Matt Whitehead
Absolutely delighted with my new bathroom fitted by Rob and Lee, fantastic workers, friendly professional and courteous. Nothing to much trouble. Brilliant service would definitely recommendServices: Install flooring
February 2023 by Angela Wheeler
Bathroom converted to a large shower room Thankyou Dave for coming and measuring, even doing 2 different quotes for 2 different ideas we had. Thankyou Matt for a brilliant service, nothing done without agreement by us. Worked extremely hard. ThankyouService: Remodeling
October 2022 by Sue Winslow
New bathroom 3 years ago. Very happy with the work. However I have recently had a new fuse box and the shower failed a safety check. It should not have been installed with my old fuse box under the safety regulations at the time. I would have expected them to know that. After several e mails no one has bothered to get back to me!!!.. so do be aware they do any work upto government standards.Services: Bathtub installation
April 2022 by Stu Jones
We had our bathroom completely refitted with Serenity Kingswinford. They were brilliant throughout, very friendly, professional, and courteous. (very very fair price also). Serenity designed, supplied. and fitted everything just as we wanted, including new flooring, ceiling, plumbing and electrics. Only one very minor niggle with some shrunken sealant after a few days, but they immediately came and resolved that. Would definitely recommend.Services: Install flooring
January 2022 by Julian Pitts
Luke and Ian came to fit our kitchen and re-do our bathrooms. They were pleasant and hard working, finished on time and didn't drag their heels at all. Would definitely recommend.Services: Repair flooring
January 2022 by Julie Pitts
Absolutely delighted with my new kitchen island. Serenity fitted my kitchen four years ago and they suggested a kitchen island too. At the time I wasn?t sure but after four years finally decided to have one put in. Oh my goodness what a difference it has made, lots more preparation space, really completes the kitchen and a great sociable area. . Thank you so much Serenity, a superb job, should have done it years ago!
May 2021 by Mark Rogers
Professional service for our new bathroom, from our first appointment to completion. And our fitter Dean done a great job, with some great advice for some tweaks to the original plan.we love our new bathroom. Happy wife happy life!Service: Remodelling
May 2021 by Colin Reeves
Serenity stepped quickly to solve a difficult problem. They reacted swiftly and produced a new roof in a very professional.manner. I would thoroughly recommend Serenity to anyone.
February 2021 by Laura Watson
I just wanted to say pleased we are by the work that has been done byDean and the team. The end result is just amazing and has transformed ourliving spaces to family friendly but with the style we wanted.I want to thank Dean personally as he has been amazing throughout and goneabove and beyond to make our dream bathroom a reality. His dedication andeye to detail shines through and he has a wealth of experience that isdisplayed in his work!Thank you for sorting the issue with the scratch that was dealt withprofessionally and rectified straight away. In the future if we ever moveyou will be top of the list to call for future renovations.Once again, thank you so much and we hope you can all stay safe. Please passour sincere thanks on to all that worked on our project but especiallyNathan for looking after us in the showroom and Dean for ensuring we havethe perfect bathroom!
February 2021 by Karen Dawes
Poor communication processes let this place down. Kitchens are lovely quality and the staff are friendly enough. Quick to take money and collect final payment without checking customer is happy with the quality of work. Sadly an emailed complaint to the director didn't warrant a response. Issues put right now after 3 months, but only with the support of an experienced new member of staff who understands the importance of keeping customers in the loop. At the time of purchasing my new kitchen I was considering purchasing a bathroom from Serenity but have decided against this.
February 2021 by Jane Ashman
We have just had a new kitchen installed that involved building works and we are really pleased with the result. Any problems were quickly resolved and all work has been finished to a very high standard. Particular thanks to Dave, Nathan, Rob and all the other fitters who were conscientious and professional. Thank you for an exceptional service.
January 2021 by Carl Cooke
We have just had our bathroom refurbished and are delighted with the result. Steve and his team are really helpful and professional and Dean therr fitter is superb. Highly recommended. Thank you
