April 2025 by anita lowe
My mom has been waiting since middle of February for a chair , it's now the end of April and still no chair! She paid £700 Cash when ordered! Delivery was supposed to be 22nd March, didn't arrive, phoned and was told it would be delivered Saturday 19th April.... Still No Chair !! Supposed to be coming from Italy! Must be coming by Gondola how long it's taking! ??
March 2025 by matthew marritt
Review is by Kathleen Turner
So Since October 2024 I have been trying to get my recliner and settee repaired, Roger we have spoken to you many times now and you have been to my property on 1 occasion and since that visit I have been waiting for Technicians to come and inspect, today 14 March 2025 I was promised a visit from tech only to be let down once again. I have been more than understand and patient with you Roger but you seem like you simply don?t care about any aftercare. You have left me with no other option than to take further action from consumer rights organizations or pursuing a Section 75 claim through my credit card provider. I really didn?t want it to come to this but 5 months is really not an acceptable time frame for anyone to get an issue resolved. Real shame as the buying process and delivery process seemed so positive.
October 2024 by Lou Mander
I would give zero stars if I could.
Quick enough to take the money but 3 times they gave excuses for the sofa not to be ready in July now September. Absolutely disgusting service , lame excuses, avoid at all costs and buy elsewhere. Old disabled person being taken for a ride. No communications to even discuss it properly, we had to chase every time.
Update to reply - purchase name Grainger. You have not done all you can in any way shape or form. My mother is in extremely upset. If you answered your phone it would be a start.
Latest update, the war in the middle east is the reason for the delay, along with no driver and 2 week shut down in August and the fabric having to come from Belgium. How many more excuses would you like to make up.
Update October 9th
Sofa delivery by two lovely chaps, and sofa so far is just what my mom needed. No more having to go and lie down on her own upstairs when she's not feeling well, she can still be part of it all. Just a shame it took so long.
July 2024 by Aziza Baqery
Excellent customer services, on time delivery and quality product. Highly recommend.
June 2024 by Lisa Sibley
Can't thank Roger and staff enough for all there help, they were so helpful, went out of there way to help my mom and dad, bed wasn't available on the day of delivery so loaned them a bed until bed was in stock so will definitely be recommend them with 5 stars
March 2024 by Sarah Worwood
Over 2 years I've brought sofa bedroom furniture all fine. But today orderd bedroom furniture delivered was broken I'd paid have it put together, tried to get new one and money back on fitting as came broken, delivered fine no issues but when rang Roger to get new one but money back as was not put together properly like I'd paid for. Attitude told I'd get only 160 pound back... I paid 169 plus 40 pound fitting or if new one even though there web site says free delivery they wanted to charge me extra 20 pound... so I'd loose money... in end my furniture was mended and delivered same day. Was upset with how I was spoken to... and treated by a customer who had brought furniture from there before. They may be nice when you go but when issue soon get you off phone , but make out your issue. Mindful before you buy unfortunately I will not go there again and won't tell my friends either. Very disappointed today with treatment
January 2024 by Kelly B
Recently brought a lovely sofa from Helen, no pushy sales just very helpful and a eye for design and colour that would suit my livingroom, will definitely return as some good quality items in stock
October 2023 by Tom Shotton
Top furniture store.
August 2023 by sarah Park-davies
Poor quality sofa falls apart in 2 years avoid the place and sales talk of roger
August 2023 by Mandy Suzanne Erasmus
Very helpful, Roger always goes out of his way!
Highly recommended, great selection and competitive prices. Support local small businesses like this, they deserve it
July 2023 by Carol Hall
Delighted with our purchase. The staff are more than helpful and very friendly. The ?boss? man Roger came to the house to make sure everything was ok and couldn?t do enough to make sure we were happy. We are delighted to recommend Dreamworld to everyone. Coffee is good also. Thank you all
July 2023 by Hendrik P
Roger and Pauline were so friendly and knowledgeable. They offered excellent customer service. We are very happy with our new mattress.
June 2023 by Google user
Delighted with our purchase. The staff are more than helpful and very friendly. The ?boss? man Roger came to the house to make sure everything was ok and couldn?t do enough to make sure we were happy. We are delighted to recommend Dreamworld to everyone. Coffee is good also. Thank you all
February 2023 by Harry 13
Excellent service, delivery came faster than expected. Would highly recommend.
October 2022 by Mark Hough (Desertwanderer)
Excellent service, excellent prices, and excellent product knowledge all coupled with flexible delivery. Talk to the girls in the bedding department you won?t regret it!
