March 2024 by David Potter
GBS converted a sculpture into a lamp for me. Delighted with their service and the result. Highly recommend.
March 2024 by Graham Plimmer
This shop has always had an amazing range of products. We have purchased from them previously & we went today for the first time in a while, my wife is now in a wheelchair & we found it so easy to get around the shop which was impressive for a smaller business , not only that they have lift so I could take her to the second floor. Staff were as always exceedingly helpful & I cannot recommend this company highly enough *****
December 2023 by Andy Watkiss
Cycled here today from Solihull as my wife was using the car. Previously purchased a large hanging ceiling light. Wanted to buy some bulbs for it. I opened the shop door and asked politely if I could just leave my expensive road bike inside where I could see it given the time of year. I was greeted with a ?No you can?t ? and tried to explain how could I then purchase £40 worth of bulbs I wanted if I couldn?t leave my bike. Staff just looked at each other and shrugged their shoulders. Won?t be purchasing any product in the future after today?s customer service.
November 2023 by Jude Delaney
A wonderful independent lighting shop with so much choice - I think if you don?t find what you want at GBS you?re not going to find it all! Warm, welcoming, knowledgeable staff who are delightful to be served by. Many thanks for your help.
September 2023 by ian morris
Incredible selection, helpful and knowledgeable staff
September 2023 by Louise Frogley
Very helpful and I always use independent traders. The team there resolved my problem of a beam being in the way of the fitting. This was all completed professionally with great service. I will be back!!
April 2023 by rachel McInnes
We are so happy with our new dinning light and feel that it just finishes off the area nicely!The experience with GBS Lighting has been fantastic. All of the staff are knowledgeable about the products and have so much patience and time to help you make the right decision.It was great to have so many different lighting options to choose from and all under one roof.They were more than happy for me to take multiple photos of the various options I liked, which then enabled me to show my husband, before we made our decision.I would highly recommend GBS Lighting and their team
March 2023 by Doreen Brown
We went into GBS Lighting two days to buy lighting and it was a joyous experience. Beautiful showroom, so much choice. We had excellent customer service from Barry, Lizzie and Tricia. Lots of advice without any pressure. They spent quality time with us and were professional, helpful and friendly. And we also spent some talking about our respective cocker spaniels ! We really enjoyed our experience and would highly recommend a visit. Thank you all for sorting us out with beautiful lighting.
March 2023 by Holly Louise Thompson
Lamps took 6 months to arrive, they didn?t contact us once explaining the delay. When we called them they assured us they would contact us and we shouldn?t call them, shocker, they didn?t call us. When we inevitably called again they insisted they had tried to contact us several times (they had our email and phone number, they didn?t). Incredibly rude staff avoid if you don?t want to have to chase them for half a year.Also they make you pay half upfront and don?t openly state they don?t offer refunds on this even if they haven?t delivered the product for 6 months.Just go to Amazon
January 2023 by Ali Hamaad
GBS have been incredibly helpful to us. We have purchased a chandelier for our hallway and other various lights for different rooms in our house. Barry is knowledgeable and offers a prompt and efficient service. I have recommended him to others.
December 2022 by Ursula Jayes
Fabulous choice and great customer service. Had to take back a light today that did not suit my house, managed to get exactly what I wanted to replace. The Sales Advisor spent quality time with me and the advice given to me was really helpful. Not many shops with this level of service left, I will be back and very happily recommend to friends. Thank you.
October 2022 by Paul Crawford
This is a fabulous store with knowledgable staff offering great service. Our new wall lights now installed and look spectacular. Thank you GBS.
October 2022 by Mike Lloyd
We both went back into this store for the second time yesterday.Just wanted to thank them again for all their help and advice.(astonishing)Will and his Father truly represent (after 50+years in business)all the values of customer care.I think we are so lucky to have this independent family store in our area.We will be back again!M
October 2022 by Rachael Wilkins
Very Shady? & Very old fashioned. Bought a couple of lamps shades with minimiser modifications but they still didn?t fit, went straight back to the shop BUT No refunds given. There is a sign with the refund policy by the till however very conveniently completely obscured by a large cancer collection! If a small local business wants to survive in this day and age it really needs to offer refunds.
October 2022 by Lucye Deacon
Thank you so much for your wonderful customer service, I would never have found it. You invested your time to help us and received nothing financially in return.I will contact them on Monday to see if they do the shades however just to know we can get a replacement is amazing.If we or any of our friends need lighting, we absolutely know where to send them.
