August 2023 by Sue Bird
Browsed bathrooms for few minutes, 3 assistants did not offer any help, one on phone and the other 2 chatting. No brochures available, went to B&Q instead
August 2023 by Asiah Rauf
had a bathroom installed from wickes installer in december 2022. had the worst experience ever. do not use there installer. Very poor job. very rude installer would not come to fix any issues the two year guarantee means nothing. i basically had to redo whole bathroom privately myself. The plumbers i had hired were shocked when i told them i had a wickes installer to come and fit the bathroom.Wickes customer service would not do anything would not even send me a new installer to fix a leaking shower.I have been through hell with this company please save your money and get your installations done privately.
August 2023 by Waqas Rahman
Wickes Halesowen offers a wide range of home improvement products. The store's staff is generally helpful and knowledgeable, aiding customers in finding what they need. However, some reviews mention occasional stock shortages, leading to frustration. The store's layout and organization could be improved for a more seamless shopping experience. Overall, Wickes Halesowen provides a decent selection and helpful staff, but there's room for enhancement in stock management and store layout.
May 2023 by Abc 123
I RATE THIS A ZERO.Disgusting behaviour from a so called 'manager'. Shouldn't be working for customer service. Saw her treating the employees like they were nothing and it made me feel sick and traumatised. I would never be coming back .
April 2023 by Lee Armstrong
I went in today, totally blind to what floor paint I needed, jordy who works there, he?s Greek, helped me no end, when he finally got me the right paint he went out the back to find me the colour I wanted, he went above and beyond, he could easily have sent me on my way but he didn?t, fantastic customer service, a credit to wickes
April 2023 by Yvonne Johnson
Avoid !!!!! I payed for my kitchen £23.000 upfront in cash ( which is unusual for me ) but thinking they are a big company I was at ease. What a big mistake I made. From the kitchen being measured wrong. 20 deliveries with wrong items , kitchen fitter walked off job did not finish it . Said he had a other job to start. because we couldn?t get the parts we needed. Head office are useless. !! So had to keep going into store, which proved pointless has manager Steven lost his temper with my husband (and punched out at a screen in the kitchen area, and said that he was f?kin fed up of this job ) now after 6 weeks of hell , kitchen not finished !dented extractor hood .And still trying to speak to someone at head office with authority . I?m now getting in touch with rip-off Britain so no one else goes through the nightmare we have .
April 2023 by Billie Smith
0 Stars. Utterly disgusting how little respect they have for the environment!. I walked passed and the amount of plastic waste for there stupid signs is unbelievable. Clean up your mess WICKES
March 2023 by Richard Allen
Popped in to look at kitchens, was greeted by Greg within a few minutes but he let us look inpeave. We picked up a brochure from him before we left and found him very friendly and helpful. We'll be back when we're ready to order.
March 2023 by Philip Deeming
Nice store very tidy knowledgeable staff
February 2023 by James Walker
My wife & I visited this Halesowen store last week and we were lucky enough to be assisted by Lewis. What a credit to the store and Wickes brand he is, polite and super helpful. Most of the items we required were kitchen clearance but that didn?t detract from his service, contacting other stores, suggesting alternatives from in store, re-figuring the design ideas he really went above and beyond to help us out.Not the sort to normally write a review but this lad deserves it, well done Wickes having one of the best assistants we can recall from any type of retail.
February 2023 by Tom Fisher
Staff were very professional and courteous in helping me to acquire the items i required.
January 2023 by Tina Wall
Excellent staff and nice store layout. I can ask a question without being made to feel like I can't unlike at the nearby B&Q store! Great customer service and products.
October 2022 by Tracy haycock
Absolutely love the food friendly staff also would 100%recommend ? thankyou ladies x
October 2022 by Andy Wassell
Decent store, had everything I needed
October 2022 by Clive Share
Good selection of building materials. Clean and tidy store. Prices not too bad, (cheaper than Homebase). 12 months later the prices have rocketed. Timber especially.
