February 2026 by Dave Jones
I went in to get help as "someone" had managed to view my account details and were sending me texts to prove it. I was seen by John and went through the whole process of sorting the threat out, and it was decided to give me a new card, which was perfect, and stopped the panic of losing my pension money. I am so grateful for the help I received. (And just as a thought, this is a real customer, not AI, ). Thank you TSB Halesowen.
August 2025 by janice hemus
Rude not allowing people to speak on phone. GOODBYE!
February 2025 by Lucas Clyde
Terrible branch. I took money out at the ATM and after the machine gave me the money, my card wasn?t returned. I went in and asked for help and was told because it was not a TSB card, they couldn?t help.
September 2024 by Janet Crook
closed my account because I couldn't do what I needed online. staff is very helpful, and the account is now closed. no one cared about the closures. is that a problem? lack of concern?? makes one wonder
September 2024 by brummie and proud
All the TSB's in South Birmingham have closed down, so my Mum has to travel has all the way to the Halesowen branch (because not everyone does online banking) went with her today the staff were so helpful and friendly, sorted in 10 minutes! Please do not close this branch!
December 2023 by Paul Murphy
Over the past two days I have visited this branch three times to deposit a large amount of coins from charity collections. The staff on both occasions have been polite, friendly and patient. Thanks Halesowen TSB - the team need to be commended!
October 2023 by Anthony Allder
always greeted with a warm smile, staff are very pleasant and helpful, willing to go the extra to help, and put at ease
October 2022 by Maple Acer
Very patient staff.Paying in today, been very ill for the past few weeks. The female and male on the cash desk were very patient as they could see I wasn't well. Thank you, it goes a long way when you need extra time to get sorted.
July 2022 by Lee Smith
Update opening hours to save unnecessary exercise
July 2022 by Jake
You are good
June 2022 by andrew layton
2 tills for counter service if open.,long waitNever enough staff
February 2022 by Bob Bobbety
Just made a trip to here and it?s closed for staff training. How rude to people, the branch should be conducting training without affecting people who have travelled to the bank !
December 2021 by Christopher Waterhouse
Called into the bank today about my business account. I couldn't fill in all the detail's online. A wonderful young woman called Charlotte helped me to sort out my problem. She was with me for over half an hour helping me. Thank you Charlotte you went beyond your duties to help me. Thanks again. Chris
December 2021 by Ann Peace
Went to the TSB on Monday no cash points available inside and outside went again today Wednesday and still no cash points working not good enough. ?
November 2021 by John Downing
Just called the bank about a query I have only to be told that they are busy thanks for calling. This service is simply not good enough. it's almost as if the customer doesn't matter. Appalling
