December 2023 by leigh brettle
Excellent service as usual, they even replaced my frames that were broken just over a year old!
November 2023 by Sue Laggan
Helpful staff helped me know what suits my face brilliant
November 2023 by Tamari Chirewo
Halesowen Specsavers thank you so much for your fantastic members and the environment is so friendly.
November 2023 by Janus Hmc
They are so helpful. I got an eye problem due to an accident. The optician helped me to check carefully. She asked for her supervisor?s advice as well as referred me to the hospital for further check up due to her uncertainty. I really appreciate her hard work and conscientious.
November 2023 by Audrey Constable
High praise to all of the staff at my sight test appointment last week . Very happy ?
October 2023 by Sharon Baggat
Went with my partner who had an eye test. They were so busy that the whole experience was nearly 2 hours long. Think they may need to look into their appointment system !
October 2023 by JOYCE ROWE
Friendly team of staff. I was treated well as anyone would do. My service was good and help was given where needs be. My new glasses fit well and l had no problem from start to finish.
September 2023 by Michelle Barrett
Great service and supported me to fine the right glasses
August 2023 by James Brown
I had the pleasure of being assisted by Jo at the Halesowen branch of SpecSavers, and I must say, her exceptional communication skills truly set the experience apart. Jo went above and beyond to ensure that I was satisfied with every choice I made during my visit. Not only did she help me select the perfect pair of glasses, but she also took the time to double-check the measurements with other staff members to ensure accuracy ? a level of attention to detail that I genuinely appreciated.Upon collecting my glasses, I encountered a minor need for amendments. However, the staff at the Halesowen branch were more than willing to assist. Their willingness to address and rectify any issues promptly further underscores the professionalism and customer-centric approach of the team.What truly stood out to me was the way the staff at the Halesowen branch handled a situation involving a mentally disabled individual who was quite vocal and loud. The team exhibited remarkable kindness and humility in their interactions with her, creating a safe and inclusive environment for everyone in the store.I can confidently say that Jo and the entire team at the Halesowen SpecSavers branch exemplify the qualities of exceptional customer service, effective communication, and compassionate care. Their dedication to ensuring customer satisfaction, even in challenging circumstances, speaks volumes about their professionalism and commitment to their work. It's heartening to know that there are professionals like Jo and her colleagues who consistently go the extra mile to make the customer experience truly outstanding.
August 2023 by Linda Cockcroft
I had made an appointment to collect my new glasses but needed to change it. I tried contacting Specsavers most of one day up until 3pm. Then I gave up all I was getting was an answer machine.. Not what I wanted at all. So next day I went into the shop. I changed my appointment no problem at all when commenting about the answer machine being on all day previously I was told they were to busy if they advertise a business contact number they should answer it.
August 2023 by Neil
Really pleased with my new glasses and the great service I received
August 2023 by Rhianna Kavanagh
Very friendly and helpful staff. Lots of lovely Muslim and non Muslim staff members.Thank you for all your help.
July 2023 by ellie rose
everyone here is lovely, welcoming and provides you with such careful and respectful service. as soon as you walk in they are ready to help you, they love to talk to you and make you feel at ease. i had a problem with my eye and my optician was reassuring and giving me advice etc. special thank you to tracey for being so helpful and kind, it?s a breath of fresh air to be served by such a lovely person
July 2023 by zafran ilyas
Brilliant service from all the team. The moment you walk in all the the staff are polite, friendly and efficient in checking you in - doing the inital eye checks and photographing the back of the eye and then getting you seen by the optician. I found the optician thorough in checking my eye sight and she took the time to answer all my questions. A special thank you to Tracey for taking the time for helping me choose the right glasses!!! All in all - a great service from specsavers halesowen!!!
July 2023 by susan pettit
Want to say a big thank you to Katie & Tracie who helped me get a emergency pair of specs to be able to drive on holiday after I had my handbag stolen in Halesowen.Thank you for saving the day and our holiday.
