September 2021 by Jo Bruce
I've had multiple harnesses and coats over the years. Very good quality and washes well. I've only had to buy additional items when I wanted a different colour. They are really helpful if you need to speak to them
August 2021 by KrissyJ-2
I have a greyhound he has a very broad body but his neck area is small so I have struggled to get a harness that fits and that he wouldn't be able to get out of I was able to get a bespoke harness made that fits perfectly so happy
August 2021 by TanyI
I got a harness for my dog and a lead and she no longer pulls when she is walking and she used to experience hair loss and sore skin from tapping harness rubbing which is no longer a problem and the wash beautifully will not be using any other company from.
June 2021 by julie kemshell
I sent for two beds on February 8th and the money was taken out of my account on February 9th but no beds have arrived.Like others I tried shipping links and order links but couldn't get through. I have sent three emails but only received an automated reply. No one has been in touch with me. I am beginning to wonder if this company really does exists !! I am now attempting to get my money back through credit card disputes !!
May 2021 by martha Mizroch
I ordered a bed on February 2nd. I have emailed several times and only received an automatic response back that says I will be contacted in 24 to 48 hours but no one responds . When I click on the page to check on shipping, it simply says something went wrong and sends me back to original page . My credit card has been charged but no bed has arrived . This has been very frustrating to me . I would not recommend this business if you have urgency for you order . I am afraid this business may not ever send me my bed
May 2021 by S Bridgewater
Due to Covid things are not as good as they used to be. There is no one to speak to and normal stock deliveries take a lot longer to be dispatched than they used to. The over all customer service was very lack luster, compared with what I have experienced in the past. The quality of their goods though are still excellent.
March 2021 by Nicola Burtenshaw
Ordered a fleece harness for one of my dogs. Super pleased with the quality however I felt like he could do with a bit more length in the chest strap. Had a lovely chat via email with Julia about the next size up and decided on a bespoke harness. It was made and shipped super fast and is excellent quality. Amazing product and amazing customer service!
March 2021 by Riva Watts
Lovely, kind people.I saw them again at Crufts and asked for a custom order of baby reigns (to match my dog show colours and the jacket they'd made my dog years ago). Bought beautiful snuggly dog beds and lush fleecy jackeys for my other two dogs as well. First stall I go to every year!
May 2019 by L AAR
Ordered two harnesses, one was dirty (Julia Fletcher the company owner said I couldnâ??t return it as was hi viz and non returnable) and the other was too small so I requested a refund. To get a refund the company has to issue an authorisation number within 48 hrs of the buyer receiving the parcel. The company still hasnâ??t given me an auth even though Iâ??ve emailed 3 times for it and we are now on day 3, as an aside the company isnâ??t actually registered.
October 2018 by LindaC-326
We bought a harness from snugglepets 6 years ago, it was a reasonable price, thick, wide and well padded with strong plastic clips. We just bought a new harness from the and found it's roughly half the thickness and weight of the old one but far more expensive, and I don't think the plastic clips would survive our dog pulling backwards. The webbing would rub inside our dogs front legs as the padding isn't wide or padded enough to cover it. They won't refund because I asked for hi viz rather than plain webbing, despite my reason for asking being lack of quality, which I believe breaches consumer rights. So, in our opinion they're not worth what we were charged and we think the company ignores the law relating to sale of goods...I advise you to find somewhere else to buy anything for your dog.
October 2018 by Gina Clarke
I ordered a fleece collar and lead and they are OK. The good points are that I like the colour, which was difficult to find elsewhere, I was able to have a hi-viz stripe added, the stitching is good and the fleece on the buckle collar goes right to the end. The bad points are that the fleece does not seem as good quality as on another collar and lead that I purchased elsewhere and the holes that are punched through for the buckle are not in a straight line.
October 2018 by Jacey Campbell
Website ordering system processed the wrong item. I've just come off the phone to the vilest women you can imagine who laughed down the phone said she wouldn't exchange for the correct item as my order was bespoke (even though it was in stock!!) and said I don't know how to use a computer so its my problem. Tantamount to robbery in my book.
September 2018 by LoraineK-7
Not a very pleasant environment for a scan, and when I got there was told lady who did scans wasn't coming in today (failed to contact me even though she had my email address), and I would have to re arrange. Doesn't respond to emails anymore, so guessing no longer in business?
March 2018 by PurpleToothbrush24
Website ordering system processed the wrong item. I've just come off the phone to the vilest women you can imagine who laughed down the phone said she wouldn't exchange for the correct item as my order was bespoke (even though it was in stock!!) and said I don't know how to use a computer so its my problem. Tantamount to robbery in my book. Hope they go bump
October 2017 by Rebecca Watts
Awesome coat.
