October 2023 by Chris Ralph
Brilliant chemist very reliable very good polite staff. Recommended
September 2023 by Gloria Fagan
Always friendly and very helpful staff.
August 2023 by Salma Munasar
Very rude staff and poor customer service. Had no knowledge of the controlled medication I was on, and one pharmacist almost advised me to take the medication incorrectly (which would have resulted in me having server withdrawals). They also refused to let me take my medication in the private room, since I have to take it in the pharmacy and was not comfortable to do it in front of everyone.They then accused me of wasting their time because the medication wasn?t dissolving ?quick enough? and very rudely told me to ?hurry up?.They said I was obviously doing this on purpose and continued to be rude as I told them I had no control on how fast the medication dissolves on my tongue.In conclusion, throughout the entire time I was there, they made me feel very disrespected and uncomfortable. Please try to avoid!I've been going to this pharmacy everyday for over a month and I've had no problems until a pharmacist decided to judge me based on the medication I was on. Reporting me for shop lifting because they knew they treated me badly is very childish. It blows my mind that a pharmacist, (who works with all types of people on different types of medication) is allowed to treat their customers like this. I would love to see the cameras where I was supposedly"shop lifting". It actually disgusts me how you can easily make up a lie just to get your way.I really hope no one in my position goes through this, as this kind of accusation can completely risk their life (which obviously, you already knew).
March 2023 by Ireenea Dawnene
I had a telephone conversation with the chemist staff and they are all very helpful. To mention especially michael (if i spelt his name correctly), who really gave time to help me with my concern regarding the yellow fever vaccination.Thanks alot for the help.
December 2022 by Savannah Williams
Best pharmacy in the area, don't keep you waiting for too long, friendly staff always willing to help. And the pick up point is a great bonus when you can't get there during open hours.
July 2022 by Lindsey Jamieson
Always friendly and lovely staff
April 2022 by Sarah Bashford
Excellent Pharmacy! Recently moved prescription service from Lloyds in Halesowen to Hawne Pharmacy - best thing I have done! Staff are efficient, polite and are very prompt in supplying medication. No problem at all in recommending!
April 2022 by Nigel
Had my covid-19 fit to fly test and the service was excellent. Staff were friendly and very helpful. Received my certificate before leaving. Would highly recommend.
April 2022 by Vanessa Walker
Useful clinic with a number of services available, including vaccines and tests not available on the NHS. BUs stop nearby.
March 2022 by Irene Powell
Friendly professional service.
February 2022 by Jon Ellis
Very poor service, walked in with a private e prescription and the chemist had no idea how to process even though I had been there multiple times before with a private prescription. Had to take to Murrays in the end who processed no problem within 10 minutes.
February 2022 by H Cueson
Clean, open at good hours, helpful staff.
December 2021 by Sommaya Ismail
Avoid booking Raylane pharmacy Worcester Travel Clinic for the return 2day PCR test (£69). Ordered once and it never showed up or was dispatched dispite order confirmation and payment deducted. Had to call head office to chase up and for a refund and was told oh they hadn?t ever dispatched it and no other reason (luckily Mums flight was cancelled before we needed it).
Gave them another go and ordered to collect from local branch. Went in the branch and the staff had no idea what I was asking for and said testing kit wasn?t ready even though the email stated it was ready to be collected in store. Rude and unhelpful staff with no clue or knowledge on the service they are offering. Basically avoid
November 2021 by Angela Yates
Just started using as moved to area. So far seem efficient. Using for prescription services too.
November 2021 by June James
Can't fault them. Always had excellent service, staff friendly and helpful.
