August 2025 by Gaurav Anand
Absolute atrocious behaviour and service from the help and advise staff that are there.
No acknowledgment for people that are waiting there to open a new account and not even a single response to say sorry for the wait we?ll be with you or anything of that sort.
The 2 ladies there by the help and advise are just taking their own time and talking absolutely nonsense from holidays to the weather.
Won?t come back to open an account, would just go and do it online or go to another bank.
Poor treatment and service
? was actually looking forward to opening a new baby bank account with Halifax Halesowen, but not now!!!
June 2025 by winnie
Staff slow at help and advice.
The tellers refused to do a bank transfer telling me that's where its done at help desk.Been in the queue for almost 40 mins. I adviser dealing with 1 customer for over half an hour whilst I'm in pain ? with arthritis. No care at all for customers . Don't ever go in that branch on a Saturday
The female adviser was helpful
February 2025 by Sue Siviter
I've been going to this branch for years and I found nothing but the helpfulness and service I needed.
I hope they continue the battle to stay in the High Street in the smallest places.
Well done!
September 2024 by Dave Smith
Shocking customer service branch managers a disgrace
April 2023 by Andrew Hadley
Why, oh why, do we they have two cashiers on the desk, but one, regardless of the length of the queue, is always 'unavailable' ? If that person is doing admin or similar, sit somewhere else, then they wouldn't wind the waiting customers up..
April 2023 by Anthony Latham
CAUTION if you work for a living make sure you Remember that this branch is Closed from 1500 on Friday afternoon, now I have to make another trip tomorrow. My fault I should have checked.
August 2022 by Izabelaa Nikola
Totally wasting my time !! I had an appointment that I had to wait 2 weeks for to open a new account came at 10am and they informed me to wait another 30 minutes because they busy. What I waste of time. Zero organisation, zero respect to customers.. only one lady apparently can open an account for child. Highly not recommend.
March 2022 by Sue T
First time in years I've been in to this Branch, and a very happy and pleasant experience it was, very helpful ladies, even with a couple of clicks sorted out my ATM withdrawal increased amount, very happy customer ?
January 2022 by Peter Thompson
Have always found staff helpful no problems i think another cash machine inside would help I prefer this type of bank that offers personal service if you have a problem or service required.
January 2022 by Sue ?Suzie? T
First time in years I've been in to this Branch, and a very happy and pleasant experience it was, very helpful ladies, even with a couple of clicks sorted out my ATM withdrawal increased amount, very happy customer ?
December 2021 by Lisa Killworth
Tried putting a cheque in this branch for over a week now and cash point machine is still not working. I work 6 days so cannot go I to the branch so can only put in the cash point. They need to get this sorted asap
November 2021 by Sue Taylor
First time in years I've been in to this Branch, and a very happy and pleasant experience it was, very helpful ladies, even with a couple of clicks sorted out my ATM withdrawal increased amount, very happy customer ?
July 2021 by Wayne Little
I thought Halifax was a good bank but after i went to close my dad's bank account after he had passed away they were rude and not helpful at all.
July 2019 by Hungry Horse
They gave me cash when i asked for it.
March 2019 by Me.
They gave me cash when i asked for it.
