December 2023 by Mohsin Naeem Khan
I recently upgraded to the new iPhone 15 Pro Max, and I'm disappointed with the service. I specifically requested a certain color and was told to wait for it. However, I received the wrong color upon delivery.Instead of addressing the mistake and providing the correct phone, I was directed to the company's return policy. Which would take several weeks to come back,This isn't a matter of dissatisfaction but a clear error on the company's part.
September 2023 by Lorraine Smith
My sister and I went into the Halesowen store to inform them that our mom had died and we wished to cancel her phone. The store was quiet, only one other customer and we spoke to a young man. He informed a colleague of the reason for our visit and we heard him say that there was a form to fill in. He disappeared for ages into the back of the store and we naturally assumed he had gone to get the form. When he finally returned he walked past us with his phone in his hand , no acknowledgement whatsoever, and proceeded to talk to two other colleagues, who were not serving anyone, about a problem he was having with his own phone and discussed lunch breaks ! It was as if we were invisible! At this point we walked out the store, my sister said we would go to Solihull instead. The customer service was disgusting, especially given the reason for our visit. We will not be returning or recommend to anyone.
July 2023 by susan pettit
Want to say a big thank you to Summer at the Halesowen branch for all her help in getting mine and my husbands phones set up she went above and beond for us after what had been a very difficult time.Thank you again Summer.
June 2023 by Carling1994 - ps4
I was served at EE by a girl called Summer, i thought id leave a review as she was really nice and helpful. Brilliant customer service, thank you! Love my x box haha thanks again!
April 2023 by Jayne Bloore
Assistant was very helpful
March 2023 by Lakhbir Bangar
Very rude manager called summer. Went in to try buy sim only deal with my son , she was arguing about 3rd party deals with me in front of my young son. All I was asking is can you do the same deals.
March 2023 by Geoff Hollis
Couldn't sort an issue i had with my handset.Turned out i knew more than them!!!?
February 2023 by EKUNDAYO ABIODUN
I was treated well with the staff
December 2022 by Kieran Glazzard
Great service and staff
October 2022 by Sylvia Smith
Lovey professional staff, willing to help and match you with the right phone. Good space too
October 2022 by James Oreggio
Staffs are nice and friendly but the mobile tariffs are very expensive in these hard times
July 2022 by Allison Cooper
Staff every helpful
July 2022 by Ben Broadhurst
Fantastic staff
January 2022 by jawid munir
Good shop for your mobile needs as well as a great deal. With friendly knowledgeable staff who can give great advice. I was given great advice by Eleanor and Ryan Thank you guys Merry Christmas and a happy new year to you
January 2022 by terry burns
You get s good service
