January 2024 by just me
Great service much appreciated thank you
December 2023 by Gary davies
The pharmacists are really helpful they always have a smile an nothings to much for them spot on
December 2023 by Lidz Simz
Awful service at Tesco Pharmacy Dudley. First of all, waiting in the queue ages, when you can see 4-5 staff behind the desk, even if there is only 2 people i the queue. Then when you collect your presctiption, they ask you to wait 15 minutes or so, fair enough as i walk around the store to shop. However, when i went back to collect my prescription, to be told we owe you a certain medication. Asked why i was never told if you had it on stock when i handed in my prescription ( i required this medication more than the others) to be told, don't know! I asked for my prescription back so i can try elsewhere, to be told, sorry we can't, you need to go back to your Dr! They gave me an owing note, asked when it will be in stock and when to collect, to be told 'i don't know'! Tesco pharmacy sort yourself out & your shocking 'customer' service, it' getting worse. I only have my medication sent here because i shop here every week. Seems like it goes all wrong when the male pharmacy is not there.
October 2023 by Lucy Stokes
It's absolutely appalling that when I order my repeat prescription a week or more in advance, they haven't got it ready for when I collect it.
September 2023 by Frankie's life
I went to pick my mother in laws prescription today as it was sent over on the 5th of September, however even though they had the prescription for 4 days it was still not ready when i got there and waited for 25 minutes for them to do it to find out they didn't have many of the items. The pharmacy also decided to shut from 6-7 for a break even though they finish at 8 o'clock anyway which meant they had to send away many customers. Poor service.
September 2023 by Jaz Atwal
Too busy to answer phone and take way too long getting prescriptions prepared 3/4 days
August 2023 by derrick foster
Staff are respectful courteous and polite and if product not instock they will source it for you .Would highly recommend this store.
June 2023 by Bebiane Rouge
Pharmacist and staff very helpful and understanding.
May 2023 by Jane Battenbough
Very poor service went in today ordered prescription over a week ago wait in queue told it will be 15mins go back after shopping wait in queue again rude woman who was serving over heard a conversation i was having with other customers about how we were fed up about having to queue again poked her nose into our conversation started saying how short staffed they were and I could always go somewhere else not my problem if your short staffed so rude to take your bad mood out on the customers if I want to go else where I'll let you know this happens everytime we go in texted my brother to say he's prescription is ready to collect get there to be told its a 45 minute wait
November 2022 by Sonia
Phoned this pharmacy for advice 17 calls later still never answered phone very very poor would not recommend this pharmacy to anyone ??????
October 2022 by Anisa H
Electronic prescription was sent and still had to wait. This has happened numerous times in the past. Will be switching pharmacy's.
July 2022 by iDan
Very poor service, I will be switching to a different pharmacy. I been waiting for my tables for a week still not done
March 2022 by James Mason
Very poor service, I will be switching to a different pharmacy. After waiting over 20 minutes in the queue, my electronic prescription was sent here Monday, it is now Wednesday and they still don?t have my medication available! When I challenged them the response I got was ?we?re busy, I will order it today so you will have to come back tomorrow?That?s ok that you?re busy, but now I have to be in discomfort for another 24hrs.It clearly isn?t run properly and the staff are not competent.To top things off, one of the medication that I required was not a prescription only medication (POM) to buy this over the counter would have cost me £3.29. Other pharmacies would have pointed this out! This pharmacy didn?t say anything and I ended up paying the £9.35 prescription fee!!
March 2022 by Neil Christopher Wright
Just went to get a private prescription filled at the pharmacy today March 15th at 6:10pmand the female worker told me the pharmacist is going on his break so he cannot do it these people who do they think they are i have to come back or wait 45 mins until he is finished his break and they consider themselves key workers and people helping people with medication he is asian and im mixed raced how long does it take to refill the prescription he looked at me and decided not to help me ?. the shut the lights off and walked off im shocked tesco is a disgrace for employing such a nasty inconsiderate human being he should be working in a zoo
February 2022 by Ben Heritage
It's OK does what it needs to do. Sometimes seems as though staff are standing around doing nothing whilst there is a queue stretching down the store. No matter when a prescription is sent over it's never ready. I went to pick a repeat prescription up 3 days after it was sent over by the doctor and still had to wait over 40 mo uses because it hadn't been prepared
