March 2024 by David Crouchen
We stayed here for one night for a visit to the Black Country museum which is very close. Typical Premier Inn, comfortable and good value. Friendly and helpful reception.
March 2024 by Matthew Smith
Had a lovely weekend at this Premier Inn. Room was one of the cleanest. Breakfast was good preferred it being ordered rather than buffet as it was fresher. Disappointed with the evening menu choices but wasn't wasn't issue as plenty of other places to eat like the Hungry Horse next door.Nearby activities: Black Hisotry Museum, Dudly Castle, Merry Hill shopping centre.
March 2024 by TIM SCHOFIELD
Standard prizes in.
March 2024 by Claire Tyrell
Always spotless, comfortable and pleasantRooms: Lovely spacious and great to have a bath not just a showerNearby activities: The zooBlack country museumCinemaPlenty of restaurantsTesco supermarketAll within walking distanceSafety: Complete safetyWalkability: Everything is in walking distanceFood & drinks: Restaurants in abundance
March 2024 by Jenny Baker
Our first time at a Premier Inn - and we could not be more delighted with the outcome! Ground floor room, walk in shower, easy parking - and the most delightful staff, who could not have done more for us! We felt most welcome and will stay here again, although it won't be for a while as we come up here for my brother's birthday from way down Southl.Nothing was too much trouble so we had a very comfortable and relaxing stay just a few miles away from out lunch date..Jennifer Austen
February 2024 by Vicki Bloyce
As ever a clean & comfy room. Staff virtually invisible hence the loss of a star for service.
February 2024 by Paul Smith
Very Very disappointed with our stay booked on line a disabled walk in roll shower room, Room number 1 only to be told on arrival that the room had already been allocated to someone else.We were then given Room 9 which was a room for none disabled persons.We then were given another disabled room, Room 3 which had a step-in lower bath the door to the bathroom would not slide easily or close.We accepted the room as there wasn't anything else available.Unfortunately in the morning I bathed and could not get out of the bath.Getting out of the bath I fell backwards causing injury to my back.We spoke to the manager and explained what had happened and asked why we were given the wrong room in the first instance to which there was some confusion and no explanation.We were then offered the Room number 1 which had a roll in shower, The room I had booked originallyWe didn't exchange rooms as we had by this time unpacked all our clothes and had settled in room 3 and had a pending appointment which we had to get to.We have complained and have been told to expect a full refund in the next 25 working days.Now we are home and I have bruises and a Very painful back which I didn't have and wouldn't have if we got the correct room in the first instance.We use Premier Inn frequently because of the Wet rooms and only ever book these rooms for our safety unfortunately this visit didn't turn out well and has left me in pain.I would advise you to double check with the hotel that your room has been saved for you before you set off as from now on this is the only way for us.
January 2024 by Jess Johnson
Booked a family room for 2 adults and two children. Arrived at the room and dropped bags as we were due to be picked up straight away.Noticed the double bed and a sofa bed which had no bedding was also concerned as that was not enough for the 4 of us.Mentioned to reception as we were leaving and she told me no worries she had another family available which was made up.Got back to the hotel at 130am and spoke with a different receptionist who gave me a different key on the 2nd floor. Moved all of our belongings to find the two additional pullout beds but no bedding!!Went downstairs and waited 15 minutes to find a receptionist to be handed a bed sheet and a pillow case. Had to go back down to reception to ask for a duvet cover also.Not great going!!!
January 2024 by Tammy Storrow
Stayed for one night as it was convenient for visiting family. Arrived about 9pm after a 3hr drive and the check-in machine didn't work so I pressed the buzzer. I waited for a while and was about to try and find a phone number for the hotel when someone appeared. The lady checking me in didn't have any speed to the process. The bar was closed and the lady didn't mention anything about getting a drink despite lots of items in the room displaying bar prices. I didn't go back to ask though.Room was a typical premier Inn. Bed was comfy and room spacious.I was on the ground floor but the corridor was quite loud. There was also a strange stain on the bedsheets that was quite unpleasant.I was only there for one night so didn't bother reporting it.I might stay again but might ask for a room on the 1st floor
January 2024 by Ystwyth Reviewer
Good location, frineldy staff, however, arrived at 11am wanting early check. Manager and staff took about 10 minutes to sort out what room was available. I was then given key card to the room but staff were still sorting it out. The corridor outside the bedroom smelt of weed. Beds are too high up for my liking. Square toilet paper sheets seems like were using a public toilet or something, bizzare. Room temperature didn't go down below 19 degrees so was way too hot during the night even when switched A.C. off. Windows do not open. Family rooms should have locks higher up.
December 2023 by Vanessa Scott
No wifi all weekend.. Room was great, location great, but staff were unhelpful with anything/everything throughout stay.
December 2023 by Ciprian Fanca
Unfortunately, just one night stay. Lovely hotel. Very friendly and helpful staff. Clean and nice room ??. Definitely come visit again.
November 2023 by ryan lough
Very uncomfortable beds, Mattress were
November 2023 by Simon Tompkins
Does what it says on the tin. Perfect for
October 2023 by Stephen Brennan
Everything was perfect. I?ve never seen such clean white sheets ever, bed was super comfy. Parking easy and nice area. Staff helpful and friendly. Will definitely be back.