June 2022 by PirosG
First of all before I say anything for the service on the counter the queue is so long I had to wait one hour to get served. After I went to the till there was this old lady with glasses that sits on the right side she was so rude and had such attitude. I asked her if I can talk with the manager and she said you cannot talk to him because he is not here when clearly the manager was sat behind them. She also lied in front of my face when i asked her something about my issue but last time I went she told me something else but she was denying it the second time I went. I don?t know if it?s her or NatWest that have this rubbish attitude. Sort it out please.
June 2022 by Mark Bayliss
Not a good bank, opens 9:30ish (9:40) closes 2:30ish (2.20)Always a queue ,never anyone around and they are slow at every aspect.I think they do it in purpose so they don't have to open.
July 2021 by Meena Kumari Verma
Excellent customer care and service staff are awesome friendly and helpful thanking everyone for get well hamper for mom ??
November 2020 by Wayne Brown
Told to go into branch (Dudley) by NatWest phonebank(after waiting for ages) to make a chaps payment and was told by branch they could not do the payment due to the covid 19 restrictions and then Branch told me to go back to phone bank (even after I explained phonebank couldn't do it)Guess what phone bank(after waiting for ages again) told me to go back to the branch and complain as they should know the chaps payment I needed was not possible on phone bank (What a waste of my time).COME ON NAT WEST GET YOUR ACT TOGETHER !!
November 2020 by Pressure Sh1ts
Says opens at 10am but at 10:12 still outside waiting. If they cant be trusted to read the correct time, then they cant be trusted with your money.
July 2017 by Mark Andrews
Should be open Saturday in a large town like Dudley
May 2017 by Maria Rankin
Polite staff. Limited parking on street outside bank. Can get busy.
May 2017 by Terry Dalton
Thank you for having a working cash point just as I needed cash.
August 2016 by Andy Bennett
Disappointed it's not opened on a Saturday, I'm disabled, I walked all thro town only to find out its closed on a Saturday, wish this natwest branch opened as some others do Saturday s, thank you, a bennett.
