March 2024 by Amanda Noon
AVOID!WHY do you text me a time for collection 12.30-2.30, then turn up to collect your faulty chair at 10.20 instead? Messing people around! I told drivers to come back at arranged time, they said they cant come back, well, good job I was in then! I had Just returned from a dog walk to see them knocking my door whilst I was outside, honestly, no excuse, not acceptable! Never again will I use this place, chair was made to awful standard and sent it back for refund, I would give zero rating if I could...AVOID!!!....
March 2024 by Eric Thomas
12 years ago we spent £15,000 in here replacing our Lounge & Dining Room furniture...... The Quality of what they sell is proven by the fact that we are only replacing it, now as we are having new windows throughout and re decorating these rooms...... Just a pity then, that it will be 3+ months before we need it, but the great deals they have now, won't be about by then, so we'll sadly have to look elsewhere, having seen just the right Chaise Sofa and chair in there today, albeit, not in the colour we need. Ah well.
March 2024 by Rosemary Powell
Very, very helpful
February 2024 by Steve Millington
Nothing exciting
January 2024 by Scott E
In the nicest and best way to describe Cousins Dudley, i'd have to guess that the shop building hasn't had any investment in over a decade and that it's a great place for sales staff to go to pasture.Seems like a great place to work. You get to finish 10 minutes before the store shuts and stand by the carpark fire door waiting for the last customers to leave and stumble down the firedoor steps with broken and loose tiles.I wonder if they have bets on who will and who won't trip and fall.The main building and the basement building both have leaking roofs. The basement is worse. It smells frownsy. A bit like the home of a pensioner with 50 year old drapes and carpets. Many ceilng tiles in both buildings are either missing, broken or just water stained.The 'cousins' family will have been proud all those years ago when they opened the store, but it has become a shadow of its former self.
January 2024 by Neil Williams
Great range, I know the team are only trying to help but I did feel being diturbed 4 times was a bit much when I told them at the start I wanted to walk around and I would come and find them if I had any questions.
December 2023 by Steve Harber
Lots of nice furniture. Prices on the higher budget end.
December 2023 by Alice Kwesu
Best experience ever
November 2023 by AHSAN JAVED
Best furniture best leather.If I compare them with so called DFS, Everything is best here at COUSIN'S FURNITURE,1st of all, their customer service,Their furniture,Leather qualityDelivering servicesLast but not least their pricesEverything is much much better than DFS.
October 2023 by Molly McCallum
Very good store steve was so helpful thankyou so much
October 2023 by lisa gillies
Wouldn't have another 3 piece suite from there if they gave it me for free! Paid to extra guard protection, chair colour started to fade, technician came out, agreed with us, went back and informed staff we had caused the damage which we hadn't! After many emails and disputes they still wouldn't change or repair the chair shambles of a company!
October 2023 by Darren Wood
Bought a dining table n chairs also a 3 piece suite was delivered with in 4 weeks the dining as a slight defect but there was no problems they sent a engineer n exchanged the table straight away a good service from start to finish
October 2023 by Sophie Taylor
Bought various pieces of furniture from the Dudley Branch of Cousins and the excellent customer service I was given made it a pleasure doing business with this store, thankyou in particular to Simon, Stuart and Kay
August 2023 by Sharon Wool
This is a big shout to the delivery drivers who came again to deliver our 3 seater settee Thursday just gone! Extremely hot day and both went above and beyond to help finally get the settee in! With help from two very good sets of neighbours in the mix it's in! They never once moaned or said we can't!
July 2023 by John Edwards
Ordered three piece suite feb 2023 told 9-12 weeks 16 weeks later still waiting
