Building Societies in Dudley, West Midlands

“Last year in October I went in this branch to put some money in an investment account never been in before service was really good. A year as past so my investment needed sorting out again, I went in last week to get things sorted and to get help with there online app, service was great but we had trubble trying to get the app to work, so my online code came in the post tried it. No luck, so back in today get help, the same lady was there so I went though it with her and her colleague but still no luck, then the lady said let try again. All went through with her help. What a great experience I had, the service was brilliant, I felt such a valued customer. Nothing was rushed I can't thank the young lady enough, and service with a smile too. What an asset she is to the company. So thanks again from me.....”

“Excellent service at the West Brom building society, the ladies who work there are very friendly and gave me great advice to swap my account for better interest rate. Thank you for your service today ??”

“Fantastic customer service with a massive shout out to Karen who always has the time and patience to help sort out my POA.
The problem was not this from this branch or any of Sarah and her teams making but they took the time to help me and rectified it.
5 star service and a huge thank you to Karen.”