September 2021 by Stewart Toy
Excellent service, thank you Keith and will be back after Christmas to update all my audio and visual equipment ,home cinema
September 2021 by George Groom
Only a phone called to try and find a part.Although i had no luck. They were attentive and tried to help me out.
September 2021 by John Taylor
Always good service
March 2017 by Lynda Green
Very helpful when choosing my new cooker. Knowledgeable and patience with me when comparing different cookers. Service team very friendly. Thank you
January 2013 by Ruth M.
Needed a washing machine repair and told the call out was £30. I assumed this would include diagnosing the fault but apparently not. After the bad new that the machine needed a new board at a repair cost of £250, I decided it was better value to buy a new machine. My bill for diagnosing the fault £60.50, twice the cost expected. Since writing the above Chapmans have apologised for the pricing error (they charged me for a repair) and have corrected the bill to £30, so I have upped their scoring.
September 2012 by Janet B.
An excellent, local shop. First class customer service every time I have dealt with them, whether over the phone, in the shop or their delivery people. Always happy to see if they can price match - sometimes cheaper than the internet, sometimes not, but always try their hardest! Very impressed!
June 2012 by Jenny E.
This place has been going since electricity was invented. OK, that is a bit of stretch but it has been going since 1925, way before electricity was in most people's homes. It is fair to say that these folks understand the sparky stuff and the appliances that use it. It is really close to where I live, meaning that is my first port of call when faced with a broken iron or a busted vacuum cleaner. The staff are always super-knowledgeable and helpful and they take the time to talk to you. I once spent a good 30 minutes in there being talked through the various features of irons, I ended up buying the first (and cheapest) one the guy had showed me but it seemed a shame to interrupt him mid-flow. The prices tend to be a bit higher than in the big chain stores or online, but the service makes up for it. There's also the perk of knowing that they'll help you out if anything goes wrong. They also offer home appliance repairs and services.
