Appliance Stores in Cradley Heath, West Midlands

“Went in to buy a universal remote, ended up with a Roberts digital radio and a 65 inch tv.Andrea treated me like I was valued, spent time with me explained items to me, friendly not pushy. Let me make the decisions. Sorted out delivery explained the quality of the TV.I ended up with no remote but radio and TV. Spent £700 instead of £20.”

“Needed a washing machine repair and told the call out was £30. I assumed this would include diagnosing the fault but apparently not. After the bad new that the machine needed a new board at a repair cost of £250, I decided it was better value to buy a new machine. My bill for diagnosing the fault £60.50, twice the cost expected. Since writing the above Chapmans have apologised for the pricing error (they charged me for a repair) and have corrected the bill to £30, so I have upped their scoring.”