March 2024 by Simon Aston
Was there booking alour very first hoilday Great customer service was told everything we needed to know.
March 2024 by Emma Holmes
Amelia in store was just fantastic- booked my trip with all the extras to make it a memorable trip. Amelia was helpful, friendly and took her time - customer service was just great. Thank you ??
March 2024 by Gwyn Thomas
We visited the Store to settle this years holiday and guess what we booked for 2025??? what great advice and a great dealThank you Annalea
February 2024 by Sam Dixon
Booked a cruise with sian today she went above and beyond to get us the best deal. Friendly and knowledgeable very good at her job . Would definitely book with tui again !
January 2024 by Chantal white
Wonderful people at this store they are always very helpful and nothing is too much trouble, we have booked many fabulous holidays with Cheryl who takes care of everything we need from flights seats to making sure we have the most appropriate rooms. So we'll done cheryl/tui superstore.
January 2024 by Claire Mccormack
I booked my holiday to Corfu today with Scott and Lauren. Both were incredibly professional and went above and beyond to get me the holiday I wanted. Thank you so much. I would highly recommend.
January 2024 by ProGamer
Excellent service provided. The travel consultant Jess had our quotes ready prior to our appointment and was very efficient and available via email and phone for further advice and help.
January 2024 by Kieran Johnson
Had an amazing experience and she did amazing with helping us book our holiday!!Annalea
December 2023 by Sumita Adam
I had the oppurtunity to book a cruise with hotel accomadation for 2600 pounds by this esteemed company .First of all the agents at the counter dont have. A clue about the hotels they are booking customers onto .all they need to do is look at the google reviews an take out the disreputable ones from the list /\, I was booked into a hotel which was a nightmare at waterside hotel Miami .It was too far away from the city centre and downtown miami . On top of that it was filthy , cleaned once in 9 days and they did not refund my deposit of 100 diollars .EWhen you reportthis back to TUI you end up chatting with a robot /persons who keeps re assuring you that they are looking into it .I am still to get m hotel deposit back after a month and TUI has very kindly given me a holiday voucher for 100 pounds which will give me a rebate on my next holiday ! What a joke !!! As if i would ever book with them or recommend anyone else to do the sameThe only silver lining was Kadie who at least took down the details of my complaint .But unfortunately nothing has been done ..They botched my holiday by putting me in the. Worst place ever .PLEASE DONT GO TO TUI ANYONE
December 2023 by Les Birta
Made booking our cruise easy and enjoyable, staff we're plesent and professional.
December 2023 by Josephine Guest
Just come back from a lovely holiday with TUI at Marrakesh. Because of the outstanding service we decided to book again for next year . Spoke to Nicola and Cheryl and can not express how pleased we were with their outstanding knowledge and dedication to customer care . Their brilliant service given was indeed way more than I have ever experienced. They both need recommendations as they are a credit to TUI . Thank you ladies . Xx
December 2023 by Ryan Lancaster
Niki is an absolute credit.Helped us find the perfect holiday for 2024 - tailor made it for us; nothing was too much trouble even though we kept asking about different dates.Such a pleasure to book with a person rather than using a website - more of a personal touch. Thank you!
November 2023 by Maja M
Poor service. Not helpful and confrontational. They made a mistake and instead of owning it they treated me like I was at fault. It didn?t get resolved and now the person who supposed to work the problem is strangely never in the office and somehow they never call back after I left the message.
November 2023 by Lillian Ballance
Kadie 1st class in all fields. Would definitely call on her for further holidays
November 2023 by Robert Robinson
We had a great experience booking our holiday with TUI for the first time. Our TUI advisor Sian was brilliant in helping us in finding our holiday. She was helpful, knowledgeable and nothing was too much trouble. We will definitely be using TUI again.
