February 2024 by Memory Mataya
Very pricey for key cutting
February 2024 by Dee Mallinson
I took in a watch to have the battery replaced and also a link removed from the bracelet. I thought the charge was very reasonable and I very much appreciated getting my watch back set to the correct time.I also had a pair of shoes reheeled. Not only were they returned to me polished but the scuff marks at the back of the heels had vanished. Five star service all round
February 2024 by Paul allen
I had a key cut. It's super quick!
February 2024 by STEVE G
Just had new batterys in my mothers watches. New laces. Special price for OAP. Good service, thanks.
January 2024 by Ali Ali
Rubbish service they mentioned 6pm close on thursday I was there 5:29 pm the ugly man said closed I said you guys mentioned 6pm he lied and denied said no it's 5:30 totally rubbish.
December 2023 by Bally Dukhi
I will advise anyone to stay well clear of this store. I attended this store on 12/12/2023 at 17:10 where I was greeted by a Miserable member of staff who was rude and very uninterested in helping customers.I had not even been asked "How can I help you" the guy turned round and said he was closed, because the store closed at 18:00PM and he was dealing with his last customer which was going to take him 30 Mins. To which I did kindly advise the store doesn't close till 6. This chap then persisted to say "Well we don't get paid over time, so I will be closing at 18:00pm"Further more to this, I then went to Tesco to get some bits at 17:39PM the member of staff in Timpsons had put the shutter across the branch so no other customers could attend!I will not be going back to this store any time soon after the way this gentleman dealt with myself.
November 2023 by Rob Cunningham
1st class and friendly service today
October 2023 by Luci Campbell
Left me standing outside with gate shutter closed while he served one customer who was locked in there with him.. Didn?t even tell me he was closed for an hour while he served her until I eventually asked when the open , Just left me waiting like a muppet chatting to each other even tho they could all see me. Who closes to serve a customer? Who has an hour to wait to just ask a question? pretty rubbish customer service.
October 2023 by Melody Parnell
Nick, wow what a gentleman he went above and beyond in his job and made my mum the happiest lady ever after going to pick up her curtains today , You have a heart of gold nick and your more than just an employee for timpsons today you proved that your customers are special to you , your kind nature will forever be remembered love Mel and Heather xxx
September 2023 by Thomas McGinley
Great customer service from visit one.I needed a replacement bracelet for my watch and I was taken through current stock options and price by the member of staff.I placed my order and paid up front and received a call from the branch manager to visit and have the bracelet fitted and minutes later left happy after a job well done ?
September 2023 by Leena Ahmed
Absolutely horrible service from Mark. He seems extremely bored and looks like he hates his job. Feel bad for him but not fair for him to be putting this on the customers! Extremely rude too.
August 2023 by James Ombudo
Absolutely shoddy service! Despicable customer service. I was told I cannot be served for 1/2 an hour and was asked to return. Upon returning in 1/2 an hour I was then told by the attendant that he is busy, alone and cannot serve me. He didn?t even bother to ask what service I wanted. Despite this he proceeded to serve 2 other customers. Just wasted my time waiting for the 1/2 hour. Rude and unapologetic attendant. Why ask me to return if you have no intention of serving me? Would have given zero stars if the option was available.
July 2023 by B19RYX Mohamed
Went and had a new watch strap fitted, the gentleman who served me was excellent, even replaced a pin for me which was not correct. Thank you ?
July 2023 by Elsa Reis
Today I went to a timpson store to change a watch battery but the service wasn't possible to be done there so I went to another store at the Coventry Ricoh arena. The service provided by Nick the Branch Manager was five stars, he was very polite, knowledge and lovely to talk to. He also resolve the problem and I will definitely will come back here.
June 2023 by Charlene Cave
I attended this store after visiting the Timpsons outside Asda in Nuneaton. The man in the Nuneaton store told me he couldn't cut my keys on the original shaped key and told me he had to use a standard size key. I had 2 keys cut and neither worked. I decided to go to the Timpsons at Coventry Arena with my receipt to request these keys to be replaced Nick Bracey was very helpful and cut my replacement keys on the correct shape/brand key and they worked perfectly once I got home. I would highly recommend this branch of Timpsons, great service for key cutting and dry cleaning (I've used that service previously for a suit jacket)