September 2023 by Elliot Watson
I ordered my Sofa & Armchair from Sofology Coventry, the experience in store was great. Unfortunately my Armchair was delivered with a horrendous defect (Picture attached). Sofology have taken almost a month since delivery to engage with me on this issue, and are now refusing to provide any replacement item or refund. All of this was logged at Delivery with the delivery team.I am currently waiting for resolution via the Ombudsman - Avoid this company like the absolute plague, shop at somewhere which values your business. £4000 for a subquality product.
January 2023 by David Thomas
A Delightful Shopping ExperienceSofology in Coventry are amazing. We had no idea what kind of sofa we wanted. We were kindly greeted by the lovely Mariola who explained the selection process and really helped us along the way. There was absolutely no pressure, just an enjoyable relaxing process. We were also really helped by James who was; delightful, patient and attentive, a real credit to the company, infact everyone is at this location. I believe we bought from Sofology because of him and Mariola, and the product looks amazing and is so comfortable too. We bought the Cavalli corner set, I think it's going to change our life..... well certainly in the sofa department ?
December 2022 by Mona Faraji
A selection of sofas, the staging is very pleasing and the staff are really helpful
October 2022 by Leonie Kearns
Cordelia leather is of the poorest quality stained, wrinkled and seats have sunk in less than 12 months. Sofology sent out an engineer who said "This is to be expected if you sit on the sofas" Absolute rubbish don't waste your money.
October 2022 by Leonie Kearns
Do not buy!!!
Sofa seats started sinking and discoloured in less than 12 months. Engineers said that this is normal if you sit on the sofa!!!
So unless you want the Cordelia sofa for display purposes!
October 2022 by Toya S
Lisa was amazing! Very informative and friendly. Thank you. I'm looking forward to my new sofa arriving!
September 2022 by lewis vaughan
After visiting other sofa stores we decided to visit sofology Coventry. We was greeted straight away by a lovely lady called Wendy (I think. Sorry if that?s wrong). No pressure or sales jargon. Advised us where to look for sizes, prices and other versions of the sofa in question. Me and my wife had a walk round the store and the Canterbury sofa was our favourite. We decided to pop next door to dfs but that was a mistake. Nobody greeted us or spoke to us and the sofas were not as good as sofology. Went back into sofology and Wendy who again greeted us like we was family walked us through the process of buying the sofa we liked. She understood we needed something for our new home and she was wonderful. I have to give credit to every member of staff as all staff made the effort to speak to us. Working in sales myself this goes a long way. Thank you for your help and we cannot wait for our sofa to be delivered in a few weeks time.
September 2022 by Ryan Sherwin
Great experience. Went here after going to another Sofology store, just to get a second view of a sofa we were interested in. After finding it we sat and discussed, before Dav came over and had a chat with us about it. We were torn between a single and foot stall or a double, to which Dav provided useful information to help us decide. He was very helpful and gave us time to talk and to make a decision. Would definitely recommend and thank you to Dav for the help.
September 2022 by Sean Savage
Wendy was brilliant in helping me order my sofa over the Bank Holiday weekend. Really friendly, patient and knowledgeable - would recommend!
August 2022 by connor hunt
We recently bought a sofa from here, we found everyone to be friendly and extremely helpful, and in particular a shout-out to Lisa for helping us so much with our sofa choice. She was very helpful from the minute we walked in, right through to walking out the door. Thank you very much, we would shop here again without hesitation.
August 2022 by Mark Tomazic
Jason, Wendy and Mariola delivered amazing service, stayed back well beyond their closing time and really helped us choose the correct items and were friendly and helpful. Very good team at this store, very pleased.
March 2022 by Jason Curtis
AVOID!!!!!! The Sofa arrived faulty today and the driver refused to take it back on the day. Let?s see what happens tomorrow (09/02/22), as I?m within the 30 day returns policy from delivery of the goods. I will update???..
February 2022 by Mary Ryan
Just had my sofa delivered 3 hours later than the time slot given with no explanation why it was late, its now 8.15pm. Without even attempting to get it in the door they said they couldn't do it as the door wasn't wide enough and they couldn't take it apart. When we purchased this sofa 13 weeks earlier we explained our entrance and our room size and the salesperson explained the delivery people would dismantle the sofa as it came in parts and build it back up again so this wouldn't be a problem. The delivery people didn't even try to get it past the gate post let alone in the house, one of them barged passed me taking photos whilst the other said he needs electricity to dismantle the sofa which he hadn't got but we confirmed we had then he said it was too wet, it had been raining earlier but not then. They dragged what ever peice of furniture across the path and threw it back in the van with no care at all and said somone will be in touch and that was that. Very rude.
February 2022 by Sandra VanToller
Staff helpful and attentive without being pushy. Found exactly what we wanted.
January 2022 by Stephen Holland
Ordered sofa beginning of year turn out to be faulty been told replacement is delayed again. In the meantime a chair we ordered in august delayed twice due for delivery today guess what not turned up stores are first class after sales a waste of time. They take your money and then not bothered.