July 2025 by Jess Day-Pollard
Fiona patiently and gently helped a vulnerable older person of ours to open a bank account. I could not speak more highly of the service received.
March 2025 by karen Collins
I am leaving Santander asap. With the working hours and reductions of staff not really seeing the point of not being with Nationwide or an online bank. I cannot believe it's so hard to deal with a bank anymore. Sad days ahead ?
March 2025 by Tamara Smyrnova
It is a totally paranoid bank. I pay for some suppliers for over 10 years in total millions pounds. But it asked me code to pay. I gave codes. After this confirmation Y or N. I confirmed. As the result came a suggestion that I have to contact bank. Especially annoying is that it was Friday evening and Saturday p.m. Guess what? Customer service is not working. It was a problem to pay less than £10.
January 2024 by anthony harris
The rudest and most unprofessional staff I've ever come across. They lock the doors when customers are inside and won't let them out until they've finished what they are doing. One guy pleaded with them to open the door as he needed medication. The woman who had the key just laughed and said no.
December 2023 by Amr Maraqa
Rude employees
September 2023 by Louise Tray
We went in to open an account and Fiona was brilliant and really helpful and made the process a lot easier Thank you
August 2023 by Michael Moreland
Bad customer service,will be closing my account.
May 2023 by Alfie Barton
The staff here were excellent.When I went into the store for the first time to open an account, a lady at the front explained what to do, how to do it and where to go which was brilliant. Every time I have gone in I have had no issues with depositing money.Even when I had an issue with my money, we went into store and this was rectified within a few daysBrilliant store, hopefully the move to online banking won?t happen too soon!
March 2023 by Stephen Spencer
I have been a customer for almost 15 years with 3 accounts, I find it totally unacceptable that a large city like Coventry has only one branch , for people that work but also want to visit the branch its impossible , notT
January 2023 by 027krish
Provided personal details and a change of account form to a staff member. Santander LOST the form and do not know what has happened. WHAT is even this??? Am I about to have my money stolen because you misplaced some paper? How can you not know where sensitive forms are???
July 2022 by Jenny Rixon
really helpful guy today the one who was tall and slim really lovely guy helpful and sorted My issue out and made me feel much better things were resolved ....very kind and happy to help
June 2022 by David Smith
I visited yesterday for two matters.There was an issue with one of them and the staff were very friendly and helpful. They assisted me and sorted it out. Thank you.
January 2021 by Richard Dowse
Always helpful and informative staff, cannot fault this bank.
January 2021 by salih atik
Unprofessional very rude !!!! Counter serviceshe doesn?t know how to deal Custumer at all
November 2020 by Mark Barry
The staff are very helpful and thoughtful especially during these times.
