March 2024 by Steven
Spent the evening in a comfy room, it was quiet and peaceful and a all you can eat breakfast in the morning.
March 2024 by Sharon Stone
Lovely warm room on a night it was hurling it down with rain. I dont know if there was a leak in the roof, but I was woken at 3am by a tapping, or dripping noise in the room. Not sure if it was a leak, or the heating pipes.So I went to reception, there was no one there. There wasn't a way of letting anyone know at that time.
February 2024 by Bryan Stahl
OK, I'm scoring this inn 2 stars only because the property is in desperate need of modernisation and soon! When I arrived, there was an issue with my booking that the lady in reception helped me with and had sorted very quickly. All the staff are great. They're polite, kind, and very helpful, but sadly, that's where the positive review ends. The rooms are like something from 1985. There was an overall musty smell, which lingered throughout my stay. The shower heavily leaked, and the pressure was extremely uneven, with the temperature going from warm to hot to cold periodically.The carpet looks like something from the Overlook Hotel in The Shining, as does the brown mahogany style wood furniture that time travelled from the 1970s.My room was right next to the reception, so therefore, I heard EVERYONE coming and going throughout my stay.So, other than the staff, this place is awful.
February 2024 by Craig DIXON
Great place just found the rooms a bit small as it was a converted manor house and the rooms where built in the old stablesRooms: Small but good I'd you are on your ownFood & drinks: Food was great
February 2024 by Blue Rover Mini E
Avoid this hotel at all costs if you want a cool well ventilated room. 2/3rd of the rooms only have a tiny openable window in the bathroom. It terrible in the summer and bad in the winter.Staff are nice, but Premier Inn Customer Service is appaling. Forget even trying to appy for their Good Night guarantee.Rooms: Appaling
January 2024 by Hamid Shahabadi
Stayed 5 days , and stuff was friendly ? WiFi is not good enough ?Rooms: The rooms are good and cleanFood & drinks: The is acceptable and reasonable
December 2023 by Molly Snow
Amazing staff, friendly service, comfortable bed and clean rooms! Amazing pub next door to 10/10. ??????????Food & drinks: Really good service and lovely food
November 2023 by Chris Clark
I would recommend avoiding Premier Inn and this hotel in particular.Premier Inn totally messed up our booking. We arrived at the hotel for the night to be told we didn't have a room.Due to the incompetence of the staff, they were unable to resolve the problem.
October 2023 by Alec Brocklehurst
Really helpful and friendly staff. Clean rooms. Good food. It ticked all the boxes.
September 2023 by mikebY1985FQ
23 of us had 15 rooms! From the cleaners to the front desk to the night manager the Staff bent over backwards to help and look after us. This care and great service was obvious when two of the rooms were booked into the wrong Premier Inn, the staff effortlessly transferred the booking so we could all stay together! 23 slightly merry guys with 23 comfy bed and a massive breakfast! The rooms were massive spotless and very well maintained, the TVs all worked and the lighting and heating was perfect! We would either come back next year or use another Premier again!! Thank you guys!
September 2023 by Brokers2042
Did everything a Premier Inn does, very well. Clean and comfy room. Really helpful staff. Good food and drink. The Sparrow pub attached was a great venue to meet up with friends for the weekend and the staff went out of their way to look after us.
September 2023 by NessaJ33
Despite filling in a parking form at reception I have received a £100 fine'...If you park there take a photo where possible of the registration form with your vehicle details also keep your e mail booking confirmation for any parking appeal. Odd how they jump on you for money but, cannot provide suitable disabled parking spaces?..the one space is unusable if another vehicle is parked nearby. Room clean and comfortable but, breakfast service is non buffet for hot food, you have a very long wait and have to remind staff for your food and or, order due to lack of staff, they worked very hard but, very understaffed...I wouldn't stay there again.
September 2023 by Roam27896070077
My profession is a Quality auditor think hotel inspector but in education. I stay at the hotel regular for business. I returned and said to Faith how was my review. I found out that idiot here messed it up so I had to take the opportunity to scan the QR to make sure its been done. The title is dedicated to receptionist Faith. The welcome to a hotel is everything. She is always polite, very welcoming and happy. This review is based on my July visit. When I arrived she helped look after something important for me and any request was not a problem. Staff this good are not to be overlooked and Nicky (Boss) you've got a top lady here. Premier Inns are normally the same as they are a standard brand but this hotel is brilliant however Faith is stand out brilliant. The best receptionist out of all the Premiers I've been too. Not knowing what the full job involves I'm sure her amazingness goes unnoticed day to day by most people so next time your at the hotel if your getting the friendliest most professional welcome and service, it will most likely be her. Quoting George Michael in the title for fun let me finish with a bit of Bon Jovi. Premier make sure you Keep The Faith and I hope that she's a Manager one day.
September 2023 by 173jacobd
Staff were immediately very friendly on arrival and throughout my stay. I couldn?t have asked for a better room too as it came with multiple useful amenities. The on site restaurant and bar also allowed for me to further relax and enjoy my stay. 100% recommend.
September 2023 by Steve Webb
It's an identikit Premier Inn, but this one was grubby, all sorts of dusty and sticky things under the bed.Good location for Coventry, Coombe Abbey or the Manufacturing Technology Centre
