December 2023 by Karen Hughes
Went into your Coventry store today to buy my Daughter the bracelet & 2 charms. The lady that served me. Think her name was Dawn. Lovely lady. Extremely helpful. Friendly & knew her stuff about the charms when I didn't have a clue. Thank you. My Daughter will be over the moon with her bracelet come Christmas.
December 2023 by Sonia P
Impeccable performance and service they help their customers and sell exclusive jewellery items to customers in the branch very quickly and professionally. They offer great customer support and customer care. Perfect choice to choose gifts for one another. Highly recommended.
December 2023 by Niko D
Worst customer service in store to exist 15-12-23 10:00am Lady with dark hair and a fridge and a lady with short black and white mixed hair. Most unprofessional attitude I have ever dealt with. Shall never come back. Every other pandora store seemed to have a very decent customer service and this one always disappoints, puts me off buying anything. Would never come back to this store again and would not recommend. Wish I had an option for 0 stars because even 1 is too much.
November 2023 by Rachael Nicole
Had the best customer service I?ve ever experience because of Joe. He was so lovely and attentive and very informative. He had answers to every question we had and allowed us to take our time to pick out the most gorgeous bracelet with some charms we added on. We also got it engraved and his expert opinions and support was absolutely outstanding. I will definitely be re commending this branch to everyone I know and coming here for all my future purchases. Thank you Joe so much, we?ll look at the bracelet and remember you and your amazing vibe!
July 2023 by Style Steal
Love visiting the store its always bright and shiny and the customer service is impeccable. I was served by Zaynab(102) and her excellent communication and kindness beamed through her service. She put my requests into consideration and helped me pick out the best pieces and goes the extra mile to explain which is best suited to me.And to top it off she packaged my purchase in the most presentable way.
April 2023 by Elaine Chan
I love how my visit here was short and sweet! Nice and quick service! I was looking for a butterfly charm and a lady showed me this is the only butterfly one they have. I thought it was so cute and it was a shock for me to find it saying ?One of a kind? which matched my mmmmm the gift of Toblerone that I bought from Sainsbury?s ? ??
April 2023 by Julia Kelly
Very helpful staff got me what I wanted when asking for a gift for someone. Good prices. And choose.
April 2023 by Kristina Usti
Being served today by Claire. Fabulous lady,great and friendly costumer service. Was very pleased. Thank you
January 2023 by M B
Mark really helped me today whilst in store and then pass my query on to Anne. What an absolute treasure and really help with you with my Pandora bracelet and charms what a fantastic asset to the company. Definitely recommend Pandora Coventry many thanks for making my Christmas sorted thank you
January 2023 by Clare Parker
My daughter has been waiting in the cold for 40 minutes now as the website says boxing day opening at 9a.m. Either open when you say you will or update the website ** edit** now they are open.... but.... the tills don't work... what a joke
December 2022 by Faye Bench
Purchased a ring for my daughter, ring is faulty returned to store less than a month after purchase. Assistant was attentive, and explained the ring was out of stock and would be ordered into store. My contact details were taken and told the ring would be in store within two weeks.No contact made, called the store to be told to call into store. Called into store the following day, ring had only been ordered the day before ! was told I would be contacted with 5 days. Still no contact made. Have tried calling the store to no avial!Poor service and poor qulailty goods!
October 2022 by Denise Mann
What an absolute pleasure being served by Donna(113) so helpful she couldn?t do enough for us x as we were exchanging some presents for more of what I loved.Thank youDenise mann
February 2022 by Mckenzie Carroll
Went in to get a specific ring which they unfortunately didn?t have. Kerry was so so helpful even getting my ring size and phoning other locations to try and find the ring available for me. Really lovely lady ??
February 2022 by Michael Marchbank
Don?t answer the phone after several attempts to contact them. I went to visit the store at 3.20pm and the were closed with 3 members of staff looking at me through the shutters! Rubbish service!
January 2022 by Wendy Moore
This morning was served by a young lady with long dark hair in Coventry to exchange a bracelet/charms which was not suitable for me. I was very impressed with the service I received and came away with a necklace and bangle as a replacement. Unfortunately I do not have her name but would like to thank her for her time and patience. A credit to the Pandora brand! Found the name - Courtenay! Excellent customer service experience for me - 5 stars?
