September 2021 by Pawel
A lot better location
September 2021 by Myrtel Thompson
They have moved down to the Lower Precinct right by Next so took me a while to find them but when I did im glad I did. They are so lovely in there and are super helpful.
September 2021 by ROB BROWN
Never answer the shop phone... Been trying to find out if my online order is ready to collect
July 2021 by Sunny Nags
Great shop, always been dependable for years in Coventry city centre. Raul Sahota is a top sales man and a credit to his company.
November 2020 by One Two
Avoid this store at all costs, I wouldn't recommend O2 at all (speed and coverage isn't great) but if you must, then go to one of the other o2 stores in Coventry. They put on a smiley face and a friendly customer service voice in hopes that you purchase a product but are extremely unhelpful after money is spent. This is a huge issue when considering that the product you purchase is likely to be a contract and therefore requires service throughout.
November 2020 by Nigel James
Terable service the assistant just did not want to help atall
October 2020 by Mario Orban
Great service ! The guy that server me was professional, polite and very kind.\\nHelped me with the info I needed. Definitely a cool guy ????
October 2020 by Marie O'Sullivan
Excellent service very helpful and great options available for contracts
September 2019 by Omar Shubailat
Knowledgeable team!
August 2019 by Adam Daniels
Good service nice members of staff clean and good deals
August 2019 by Paul Moseley
Extremely helpful and friendly customer service. Collected my new phone quickly and with ease.
May 2019 by Yan Oberon
Friendly knowledgeable staff in a city centre location, on ground floor easy access. On occasions you may have to wait if the staff are busy, I tend to visit early in the day this avoids busy period s
May 2019 by Malik Qasam
Good for a quick chat regarding your contract or service
April 2019 by Monika Klimczak
The female assistant's customer service was non existent. No smile. No please. No thank you. Only politeness was on me walking in as towards a potential customer increasing their sales targets being met for the week. As soon as I said I would like to leave a phone for in-warranty repair, the politeness dissolved into thin air. I felt not like a pay monthly customer of good 8yrs, but as if I went there to beg for something not mine. I went with less than 1 Yr old phone to repair as the glue on the battery cover stopped holding it together and the cover from the front camera and the sensor came off. I was made feel as if I had to explain myself why I seek the assistance rather than explain that clearly the phone wasn't manufactured well. Anything that was up to me was intact in the phone. The lady didn't ask any questions for her to get the picture right but she was dismissive straight away. Then loooong silent pauses of not speaking to me, not communicating 'give me sec please' whilst she was staring at her monitor. No parting info on the time frames of repair until I asked on nearly walking out. Very poor behaviour. Good Friday shift at about 2pm.
April 2019 by Amy wilkinson
If I could give no stars then I would. There's an absolutely disgusting human in that shop.. They refused to help my mum whose been a customer for years. She left the shop in tears. The man ordered me out the shop because I said that he wouldn't help her, this is while I had my child in my arms. I will be making a formal complaint, & suggesting they send him on a anger management course. And tell him that trying to throw his weight around & intimidating your customers is not the way forward. Avoid, there's plenty other friendlier phone shops in the city centre.
