December 2023 by Robert Egginton
Customer service leaves alot to be desired.Had to deal with a rude member of staff who's attitude was awful.He spoke to me like I was doing him a injustice by requesting where the mens shoes are.He was a young man, tall with light hair and acne all over his chin.Wil shop at Next at Central six in future
December 2023 by Jas Singh
I experienced a bad customer service here the guy who served me was rude and everyone was just standing on till and were not interested to serve the customer.
September 2023 by Louise Dalton
Great experience in here today. Popped in hoping that an item which is saying out of stock online. may be available. Staff went above and beyond looking for me with no joy. Taken to the till to see if it could be ordered to my home which was possible so I was super happy as I really didn?t want to go back again tomorrow. Lovely lady couldn?t do enough, didn?t think to catch her name but very helpful as was the other lady. Well done Next!!!
August 2023 by James Andrews
Sells good t shirts for kids
August 2023 by Alexandra Suvergel
Timetable is incorrect, drove 40 min just to get there at closing time, when it said it would be open for another hour! Staff didnt care ofc, fix your timetable
August 2023 by Mark Forbes
Really helpful staff and good range. Will be back.
June 2023 by Channelle Hancox
Billie served me with such respect explaining why the size was a different price and just overall lovely service in there thank you for being so kind
April 2023 by G H
Visited the store to collect a parcel today. The lady that found my parcel was incredibly abrupt. She asked for my postcode, which is now different. I explained I'd moved and didn't know my previous postcode to which she told me to Google it. (Because I'm daft and don't know how Google works). She then started to tell me that she can't give me my parcels, I asked if ID would suffice which she allowed. I explained I'd updated my address online. She just responded, you need to call then. Not the worst service, just not what you'd expect when you're polite and a customer.
April 2023 by Rebecca S
No one on shop floor to help regarding shoe sizes. Asked man behind the till who wasn't serving and had been talking to a colleague for the last few minutes who was rude and completely put me off buying anything. I'll stick to online shopping next time.
March 2023 by ladeejojo 81
Nice shop but I wanted to buy a cushion from the window as it was the only one that matched a few others I was about to buy in store. They weren't allowed to sell it to me as the window was 'dressed by a professional with specific items '. It could have easily been replaced with a similar item. Instead they allowed a £100+ purchase leave the store. Not impressed ? There didn't seem to be enough staff for the size of the place either.
February 2023 by Salim Sheikh
phoning them is useless, be quicker to drive to store (coventry arena)
November 2022 by Sherise Dodd
Got served by this new blonde girl today was so lovely and helpful! I hope she reads this? ???
July 2022 by Biswajit Mitra
Next is always my favourite brand. I love to buy clothing at next as I feel very comfortable and look smarter.
July 2022 by T W
Even Next has fallen victim to the poor and unreliable customer service standards recently. Ordered online, chose to deliver to store instead of home delivery, got the text message order ready to collect, arrived at store waited ages to have someone serve us and then greeted with a blunt, sorry order hasn?t arrived yet, even though an email confirmed it arrived with a reference code. Nope definitely not arrived? goes to check anyway after insisting it should have arrived? comes back with order, oh sorry it is here?Only half the order had arrived though, and when asked where the other half way, a blunt ?Dunno? was the only reply. So helpful?!?Now if we were told the order would be delivered on different days and not together on the day it stated when ordering we would of have it delivered to our home.Now we need to take multiple trips out of our way to go through the same process just to collect one order that should have come in one piece, inconvenient.Next now falling victim to bad customer service.Store had very little stock in menswear, so many items out of stock, minimal size selections on the items that they had in stock, so poor, usually Not a bad place To shop but definitely going in then wrong direction.
April 2022 by Chris W
The store has a good selection and staff have been lovely on multiple visits. Their system and warehouse organisation seems like it could be improved
