January 2023 by Kirollos Sourour
Poor customer service terrible bank does not fit with the ethos of NatWest bank. Terrible rude and no smile.
January 2023 by New to Poland
Very rude and unprofessional. Refuse to give any reference number for the case.
December 2022 by Gmaps Cn
Very rude and unprofessional. Refuse to give any reference number for the case.
December 2022 by Monica Necic
I don't go into the branch very much nowadays as I do most of my banking online but I have no complaints whatsoever. I find the staff really helpful, courteous and efficient, and they have always been like this. Queueing? Only during Covid, and didn't we all?
December 2022 by Diego Miguel Dominguez Domenech
What an awful experience. Needed to certify some documents for a mortgage with Natwest and had to fight 3 different people to get it done. Even though my partner had previously done so in the same branch the day before.They kept asking if I banked with NatWest, my response is no, and if I was thinking about it before now it is a definite no.
December 2022 by Serena Natile
Yesterday I went for the first time to this branch in person since I moved from London to Coventry 2 years ago, and all the staff has been very lovely and helpful.
December 2022 by A hussain
What?s the use being open on a Saturday if there are no cashiers
June 2022 by Imran Mansha
Very poor customer service , staff were more concerned about going home early than helping this customer
June 2022 by nishideep tewari
YesYou rightIt?s there exactly!!!
May 2022 by Taxi Worx
Very unhelpful staff. All I wanted was a bank statement. Made me wait in a que and was told by the cashier that I could have done this on the customer service desk which was available all the time. But the customer service lady preferred to walk around and chat to staff members instead. Awfull
February 2022 by NFT Play 2Earn
Helpful staff and a relatively sizeable bank. Right in the middle of town centre within walking distance of the bus stops and the shopping district. Love it!
February 2022 by Travel The World (Foodie UK MY)
Helpful staff and a relatively sizeable bank. Right in the middle of town centre within walking distance of the bus stops and the shopping district. Love it!
December 2021 by M O
No cash handling on Saturdays! Really?
November 2021 by Aaron Madeira
Useless Bank .. lost my documents !! Very unprofessional
October 2021 by Kayla
1st time going to coventy branch, Customer service was quite shocking, I was made to feel as if I should hurry up and leave, my query was very easy and it wouldn't have been hard for the clerk to show some empathy or even pretend to care. I work for a bank myself and always sing natwest customer service's praises even though they are a competitor. We would never treat customers that way. Today after 15 years of banking I am an unhappy customer.
