June 2025 by SARMAD DUSKE
they are very helpful
Thanks for Mr. Ash
May 2025 by Doreen Ellis
Ana Maria was excellent helping me with a problem.Very patient and pleasant,thank you Ana Maria
January 2025 by Christopher
Have banked with them for 50 years. Since I was 1 so totally trust them with money.
December 2024 by DS
Fantastic visit to the store excellent customer service and help with my banking. The service from Naz in store was first class and excellent.
October 2024 by An B
This is the Worst Bank / Building society in terms of customer service. Worst manager too. I asked the staff to help me download and set up the app as I didn't have a customer number to hand and app had technical problems. They asked for ID, I gave them my British passport, they asked for my card I gave them, they asked for my address, date of birth which I also I gave them but they said that the door number of the building I gave them didn't match the details as they didn't have a door number but had a flat number so I told them the flat number but they apparently couldn't verify me because I said there was building which they didn't have. They also asked me where was my last transaction, when and amount. I quickly printed a mini statement using my card and pin number inside the bank right in front of them to tell them all these details but they wouldn't accept that either even thou I had verified my pin number to use my card and print a mini statement so of course they knew I was the rightful owner of that account. Since Covid, I was very sad about seeing Banks go and seeing human jobs be replaced by Robots, AI and machines but for the first time I feel so happy to say we need more Robots and machines to prove how useless and unkind human beings are at delivering a good customer service. The manager was also rude and I really am put off going to this bank as I am extremely disappointed. Infact, Nationwide bank in general has the worst staff in terms of customer service.
October 2024 by Desmond Tan
I recently had the pleasure of interacting with Ana, who provided excellent customer service while introducing and explaining various banking products to me. Ana's professionalism and deep knowledge of the bank?s offerings were evident from the start.
She took the time to understand my specific financial needs and made personalized recommendations, ensuring that I had a clear understanding of each product. Ana's explanations were thorough and easy to follow. She broke down the terms, benefits, and potential drawbacks in a way that was not only informative but also tailored to my situation.
What truly stood out was her patience and willingness to answer all my questions without making me feel rushed or overwhelmed. She highlighted the key features of each product and explained how they could benefit me in both the short and long term, helping me make confident and informed decisions.
Ana?s professionalism, coupled with her friendly and approachable demeanour, made the entire process smooth and stress-free. It's rare to encounter such a dedicated and customer-focused banking representative. I highly recommend Ana for anyone seeking clear, concise, and personalised guidance on banking products.
Thank you, Ana, for your outstanding service!
September 2024 by Paul Painting
I'm so happy with the nationwide they are on the ball. In the past year or so people have tried to scam me and nationwide have been there for me.
I have been with the nationwide 10+ years never had a problem they are extremely professional
July 2024 by Lily
I had a wonderful experience in Nationwide due to Naz. She was thoughtful, kind and very communicative about the opportunities and explanations of the building society. Thank you !
May 2024 by Sarmad omar
I really appreciate to miss (Lou )
She is helpful staff
Thank you so much for her
April 2024 by Andrea Camerota
Louise was very helpful when trying to sort out online banking for my father. Thank you for you help and support.
February 2024 by Rashda Jabeen
Nationwide
December 2023 by Abeer 143
I love this bank everyone is kind and always get help from them
December 2023 by kane lawless
Won't let me spend my money the way I want
June 2023 by Eddie Bannister
Sullen unhelpful staff. Apart from the cheerful lady on customer service who arranged my appointment. The lady adviser who I spoke to seemed annoyed that I wanted to consult her in an office due to my deafness when there is background noise. She seemed to be disinterestedand unhelpful as was her male colleague. Incredibly she described an interest rate of four point ten percent. What? Who trains these people? Also nobody I spoke to wore name badges or introduced themselves. Previous advisers were brilliant, friendly and helpful. Wouldn?t pay these in washers. I?m off to find another bank with professional considerate staff.Ed.
June 2023 by Charlton W
Louise was very friendly and helpful today when i came in with a very tedious task most would dread (counting coins) but she was happy to help and had a lovely conversation with my mum
