March 2024 by Don Menzies
Liked: Good breakfast, large carpark, nice pub, good location, friendly staff.Disliked: Broken toilet seat, wet carpet at bathroom door, smell from wet carpet.Rooms: Nice room but smelly from wet carpet. Toilet seat brokenNearby activities: Good for NEC
March 2024 by kerem duma
Quite positive experience. Very friendly staff at the restaurant area. Nicely decorated facility. Clean and nicely decorated, well sized room. Good food. Excellent pricing.
March 2024 by Sharon Roycroft
Food was amazing, ideal
December 2023 by Kelvin Large
The staff and the restaurant. We had a table for six with only two of us staying. The meal was excellent and the waiter was really goodRooms: When we arrived the room was freezing because the window had been left open for some time and the radiator turned down to its lowest setting. The heating went off at some time so we woke up freezing at 3am.The room was dark due to poor light bulbs and a missing light. There was a hole in the wall at one side of the bed where a light had been.The Toilet lid was broken, coming away in your hand as you touched it The bathroom however was clean.Due to the cold we left early before breakfast had started. We found our way out after a little trouble because one of the doors we used to go to our room was locked.Food & drinks: The food in the restaurant for 6 was £220 for three courses with drinks.We had a selection of starters, mains and deserts between us and everyone enjoyed their meal.The service was excellent both from the kitchen and at the the table. Our waiter was very pleasant. He was attentive without bothering us. We didn't feel rushed at all.
December 2023 by Mandy Stanton
Well furnished, comfortable room recently refurbished to a high standard.Plenty of power sockets and USB sockets Wi-Fi easily accessible.Excellent freshly cooked breakfast.Quality of restaurant food also excellent (Christmas Fayre menu)In the bathroom new mixer taps on basin dripping.Hand shower bracket broken and not yet repaired.Shower door seal ineffective so water leaks on to the floor.Shower mat only available on request.H&S regulations require these to be provided to minimise risk of slipping on wet floors.Notice on inside of bathroom door not appropriate.
December 2023 by Philip Cowden
Breakfast was very good but not so impressed with the meals in the evening . Steak pie had lumps of fat and 2nd evening my cod & chips was replaced because it was only just warm and not hot . Unimpressed with the deserts . Food was overpriced for the quality . Bed was very hard . This was the 4th and last hotel we stayed at on our trip and we had brought memory foam toppers with us and it was the first bed we had had to use them on and when we removed the sheet to put the toppers on the bed the mattress protector was so badly stained we put the sheet back and put our memory foam toppers on top of the sheet . Our room was a bit tired , shower head was broken and some decor needed refurbishment . Bathroom smelt really bad when we arrived and only improved slightly with use . Nice large wardrobe but only 4 hangers for 2 people . Really noisy at times during the night . Of the four places we stayed at unfortunately it was the most expensive and the worst .Nearby activities: Very handy for the NEC.
November 2023 by vicki cooper
The inn is stunning, beautifully decorated with Christmas ornaments and the rooms very stylishThe food, I had scallops, then rump of lamb, followed by the cocktail desert was first class and beautifully presentedThe staff were helpful and friendly.I would have scored 10 but we did not get enough notice for last orders and the bar service away a little slow
November 2023 by jenni green
Food & drinks: Great food
November 2023 by Monika k-a
Food & drinks: Great food, nicely served
November 2023 by P Jackson
Room was fine. Food was very good as were the staff, but there were simply not enough of them as the Restaurant which was very busy was clearly understaffed. This meant that our table was well delayed and in the end we didn't start to eat our meal until 9.00pm which is far too late. It spoiled what would otherwise have been a good stay and good food.Whoever is responsible for staffing levels needs to think more about customer service and customer experience or they will damage the reputation of the establishment.Rooms: Rooms are clean and comfortable, reasonably well maintained but with a few niggles with lighting a wear and tear in en-suites.Food & drinks: Food is very good and staff work hard to give a good service but restaurant can be very busy and understaffing seems to be a regular problem.
October 2023 by Barry Andrews
The rooms were comfortable, small but well appointed, although tea & coffee selections are basic.All food was delicious, and very well presented. Staff were lovely but there were issues caused by the fact that the accommodation and the food are managed separately by different companies.The Bull's Head appeals to visitors to the NEC, many of whom use the pub restaurant only. During my stay M&B decided that it was a good idea to release discount vouchers on food - but not to the hotel guests of course. The interest in this offer meant that when I came down for dinner each night, my table reservation for the evening meal was never available - the place was packed. This is unusual, but certainly avoidable. People may have just overstayed their allocated time - deliberately / accidently? The bad weather and great food may have influenced customer decision making. After a hard day as an exhibitor at NEC, it certainly wasn't appreciated by me. It may also have been that pressures of the many customers meant food orders took longer to process, as all bar and restaurant staff were rushed off their feet, but surely hotel guests must take some priority.This pairing of two separate companies certainly isn't a match made in heaven - or Warwickshire.Nearby activities: Within 5 minutes from NEC and National Motorbike museum.Food & drinks: High-end food both delicious and well presented.
October 2023 by Gemma Williams
Lighting was poor in the room as one light didn't work. The walls were marked in the bathroom from what looked like a water leak. There was the noise of dripping water throughout the evening but no leak. Overall room was pleasant.Rooms: Pleasant rooms with comfy beds and amenities. Bathroom was down 5 steps. Was a little noisy as on the main road.
September 2023 by Andy Richards
Rooms very clean hotel over all very clean. Bar expensive. On Tuesday evening took 45 mins to take our order.
August 2023 by Roberta Fairless
We visited the Bullshead in June for a meal. We were staying in a hotel close by as we were flying from Birmingham Airport the next morning. The setting and the pub/restaurant is lovely and we really enjoyed our meal there. This made it a lovely start to our holiday. What I hadn?t realised was that you can book a room there too. I a have now booked a room here next year to start our holiday. The other bonus is that is only a few miles from Birmingham Airport so it is really convenient.Food & drinks: We really enjoyed the meal we had
August 2023 by Alan Briscoe
Excellent menu, food and character. Service great. Rooms nice and clean with good facilities
