February 2024 by angeli franche
I am rating them one star because we end up not buying anything. My fiance and I were waiting to buy our wedding ring. The shop?s queue is all over the place. We waited there for more than 30 minutes and when some customer is more aggressive than us, they are the ones being handled first. I guess not to go there during busy hours but they seriously need to know the first come first serve basis. Also, the staff needed to be more polite in telling us that she is going to handle another customer who got there first. As you can see in that shop, you will have no idea at all!
February 2024 by Raza Ahmed
Terrible customer service.
January 2024 by Barry Murray
Excellent service
December 2023 by shanti l
Excellent service today, called to book regarding ear piercing and very friendly lady on the phone, went into store and had a lovely girl called Josephine do my piercings, so friendly and polite, thanks for a great service.
December 2023 by Azra Hussain
Excellent service - polite and attentive sales person at Coventry Branch
October 2023 by Michelle Bateman
Really expensive and staff not terribly helpful
October 2023 by Mai
I ordered earrings from this shop (through delivery), and they are beautiful! Only £40 and they are beautiful. They came within not even a week and were so easy to get on. They have a beautiful colour and glow to them, and we're a lot more pigmented than I expected, definitely ordering from here for my earrings more often!
October 2023 by Roy Matthews
Good knowledge of jewelry.very helpful.
September 2023 by Anuja Velladurai
I bought two bangles last month and returned both the bangles in the same parcel. But warehouse received only one bangles which is impossible. I have raised ticket CS2325891 to find out on 29th Aug and till waiting for the response. Can't believe this, I have lost £ 120 because of this mess. I will not trust H Samuel online service again.
September 2023 by Simone Groves
Jo served us today and I must say she is a fab member of staff. I broke my engagement ring and she went above and beyond to sort out my insurance claim. Massive thank you
August 2023 by Tanush Chheda
The staff is really welcoming and deals with everyone quite nicely, they have good collections in every category they offer.
July 2023 by dr stanley
2 weeks ago I asked to reduce the bracelet from the watch. The man who served me was very unfriendly and unhelpful.He looked like 'I work there as a punishment'.
June 2023 by Elisse McCann
Beautiful shop staff were very helpful
June 2023 by Shannon Heighton
Went to drop some items in for cleaning, the two members of staff, Chloè and Emma were amazing and made the process smooth and efficient. 100% recommend
June 2023 by adam davies
Looking for a new watch for myself. Still can't decide between the red arrows special edition or a bulova.