December 2023 by Catalin Afronie
we?ve bought our sofas from DFS at a very competitive price, good quality and value for money
November 2023 by Steve Rogers
Very friendly staff. Easy transaction.
October 2023 by Meanecio Gonsalves
Never buy any sofa from dfs n never ever sign up for guardsman service cz they do not help worst experience
September 2023 by Anthony Butler
Everything these days send to be grey or velvet it both. DFS is full of both. Sales assistant was friendly polite and helpful (I think his name was Maz).
August 2023 by Leanne Davis
Tidy, fresh, clean store. Very helpful and got my sofa chosen and ordered quickly and efficiently
August 2023 by Andrew Jones
Store is fine but the salesmen couldn?t be less interested if they tried. Attempted to speak to 2 different staff members only to have them both quickly end the conversation and walk away to hover around by the entrance instead. Odd.
July 2023 by John Morley
Nice store good selection of furniture
June 2023 by Leanne Cadet
We're pleased with our sofa, however there was an issue upon delivery due to missing parts. This is what really highlighted the positive of DFS compared to some other retailers, easy to reach UK call center, with quick and creative solution until the issue was resolved. Huge thank you for Matt who went above and beyond, what a dedicated Manager who genuinely cares about the customer.
June 2023 by Mr. Chill
DFS - wide range of sofas and chairs to choose from. 2 other shops selling the same right next door, so it's a great place to come to try to find a sofa, chair or 3 piece suite that you like. There's a Greggs and a McDonald's here too, plus a large B&Q and a Morrisons.
May 2023 by Mr S
Steer well clear, my elderly 70year old mother in law purchased a sofa from DFS Coventry, unfortunately she had to go into hospital to have major cancer surgery on the scheduled day of her delivery (urgent operation that could not of been foreseen), she called to reschedule delivery. To my surprise her old sofa was collected the day before her original delivery date. This has left a 70 year-old pensioner with cancer nowhere to sit after undergoing surgery, she called DFS again and she was assured her new sofa would be delivered the day she returned home on the 21st April, this gave her something to look forward too after coming out of hospital, after retuning home on the 21st the sofa did not arrive, understandably upset she called DFS AGAIN and she was promised it will be delivered on the 27th April 23, to her surprise the sofa did not arrive AGAIN!!!!!!!!! and now DFS are denying they arranged delivery on that date and said they have never spoken to my elderly mother in law at all, almost insinuating she's lost her faculties!, Now they have messed her around even more and given her a 4th delivery date. I called DFS on her behalf to get to the bottom of what's been going on, I spoken to a wonderfully helpful chap called "Craig" at customer service, he couldn't give 2 hoots at all, he was quite rude and couldn't care less. This company are the worst I've even come across, no compassion at all. we are not bothered about the wait, I know these things can take time, it's just the fact they have left a pensioner who has quite serious cancer and has literally just undergone invasive surgery with nowhere to sit. She's literally in tears over the whole situation. I've emailed customer service, no response, called and everything, nothing can be done. It's just awful.
April 2023 by Barbara Ayarkwa
DFS coventry are thieves!! Sold me a sofa which is a completely different colour to their showroom colour. When the sofa arrived it does not match my living room space as envisioned and seen in showroom. DFS have failed to accept this is not the same colour and they have told me nothing can be done for me. A deceptive service and needs to be exposed for daylight robbery and such unfair treat!Very bad company. Avoid at all cost!!!
April 2023 by Joanne Randle
Really friendly helpful staff, no pressure selling and a great range of sofas to suit everyone
March 2023 by John Boneham
Large selection of goods, went to see about new furniture for the in-laws (they got some)
February 2023 by James Todd
I must be invisible, no one who works here is making any attempt to speak to us
February 2023 by Loretta Taylor
Was here recently to buy a new sofa. Given time to look around without hassle. Then a helpful assistant Sunita helped us through the process of purchasing our choice of sofa with all the help needed. Excellent service.