August 2023 by olly dalloway
Spoke to a girl about a discrepancy in my bill. She was very rude, abrupt and really unprofessional with the way she spoke to us. Issue was still unresolved. Won?t be going Vodafone again. Not that they care.
August 2023 by Dave Bopper
Beat 02 hands dwn friendly staff great deals and not one problem since swapping from o2
July 2023 by Paul Humphries
Brilliant I'm deaf all help me alots
May 2023 by Amy James
Had fantastic service today from Jack. Very helpful and polite. He helped talk me through various phone plans and to know which one was ideal for me. Feel very satisfied with the help I received today. Would recommend Vodafone to anyone.
April 2023 by Ravneet Kaur
The srvice was not good. Really bad experince with vodafone. Way of talking is not good attitude level was high
February 2023 by Anna Penrose
Went in today and Jordan was incredibly helpful. He sorted everything, on the spot for us and I cannot recommend him enough! He was so helpful, friendly and kind, it was great to speak to a person rather than winging it with a dodgy deal on the internet. I will be coming to Vodafone as a first port of call in the future, thank you Jordan!
January 2023 by dan whale
I?d never use Vodafone again, for nearly 12 months I?ve had no signal and they won?t even chase the complaint up. I?m currently on my 3rd complaint and have been told I?ll get a call back three times this week. Never happens I?m passed from pillar to post while they take 80 pounds out my bank every month.
January 2023 by James
Great store and great staff however in my view they need to hire more staff. The customer experience is great when staff are free but it can be quite a wait if they are already with customers (not the staff's fault as they really are excellent). Apart from that a great store.
December 2022 by Jayne Glover
Great shop and very helpful staff. The only negative comments is they need more staff. As the wait time is a problem and you are loosing customer because they are walking out the merry hill shop.
December 2022 by Kenneth Palmer
Unimpressed with customer service.Computer systems not updated. A VODAPHONE Error somewhere resulted in declined credit for phone and remote Internet.Experian score 999!
December 2022 by mark jones
Really poor customer service . Refused to help me cancel a contract on 2 occasions
October 2022 by Amina Qadeer
This shop has messed me about with my new contract, I've wasted about 40pound in taxis coming to this shop, for something they messed up on. They double charged me by mistake for my monthly bill with them and because I took out a contract sim in the shop I couldn't phone Vodafone I had to go in store and do it there. If that wasn't enough let down, I had to go back there again because they didn't refund me my money the first time, like they said they would so I had to go back and all I had was my money back for over charging me for my bill and a weak apology but nothing to compensate me for my time and taxis.
October 2022 by Daniel Wade
I got my new phone and contract from here recently. Staff were amazingly welcoming and knowledgeable about the products. Totally recommend
October 2022 by Pablo Hawthorne
Poorly trained staff at this store. Nobody interested in serving customers at all. Waste of a store!
August 2022 by Buszmen2011 Biszmen2011
I have order Samsung galaxy z3 fold over 3 weeks ago its meant to be delivered after 2 days they been playing up stupid games with me over 3 weeks the phone been delivered to the shop. Few day later they told to wait until i get some message from them. I did called them 6 times every single time they told me so many different storys. On the end when i was gonna cancel my order finally they told me someone singed in the store for my phone on my pho ne just nicked it one of the workers in intru merry hill. AVOID AVOID AVOID too much trouble with them the recompsation got after its 20£ LOL
