February 2023 by Sue Westwood
Very friendly staff
November 2022 by Sue Price
Looking after a friend very well
November 2022 by trevor harley
The staff are 1st class nothing is to much trouble the food is very good all so my wife is gluten-free and dairy free they made sure all food was gluten free and dairy free for her the visiting was not to good and the garden?s could do with been tidying up front and back the home it self is nice and clean
November 2022 by Google user
The staff are 1st class nothing is to much trouble the food is very good all so my wife is gluten-free and dairy free they made sure all food was gluten free and dairy free for her the visiting was not to good and the garden?s could do with been tidying up front and back the home it self is nice and clean
July 2022 by Kerry Gordon
I want to thank Orchard unit and the physio staff and everyone at tiled house for giving us our dad back.they have been amazing and nothing to much trouble.even speaking on the phone they were very helpful
July 2022 by Penny Harcourt
Lovely friendly staff. Can't praise them enough.
July 2021 by TheScrutineer
Russell's Hall hospital recommended my elderly grandfather would be looked after here before returning home. The staff seemed to be pleasant and helpful there. We visited him and called to ask about him. Suddenly we were unable to visit him due to Norovirus so no visitors were able to enter.During this time he contracted a urine infection. He was left that way (not known by us) for 1-2 days before a doctor was contacted. He ended up back at Russell's Hall, severely dehydrated and almost dead.To no surprise, he died shortly after. This should have been investigated but it wasn't.If he wasn't severely ill before he entered he certainly was when he left.This was neglect on a very serious level. All I can do is write my honest review.
July 2021 by Elaine Downes
My dad has been in here for weeks. Not being able to visit but speak to him on the phone. However, for the last 4 weeks they would not even let me do this. Saying ... he's asleep, he's resting and getting very arsy when I insisted but still not able to speak to him. I phoned yesterday to see how he was and they said he's been discharged ( who are you ) . What a shambles of a place.
July 2020 by paul hobbis
Very professional and caring staff, my mother is quite happy there
July 2020 by Dawn Pitt
Visited a friend and it was very clean,excellent staff and very friendly.
July 2020 by Steve Bentick
My friend was at tiled house the last weeks of her life she was treated poorly forgotten at times.As a visitor I was asked by one member of staff to lift a patient when I told her I had a bad back the reply I got was so have I.To be done correctly to members of staff should help lift into a wheelchair.Place in need of total redecorating I cannot see how it can be kept clean.If I could give this place no stars I would disgusting.
July 2020 by Becky Mouzer
My grandmother was very well looked after at Tiled house. She was never left on her own and her health improved dramatically whilst under the care of the staff here. She was always involved in games and crafts and made many friends in the common sitting room. She is very happy with the care she recieved so much that she wants to go back.Thank you lovely staff at Tiled House xxxxx
July 2020 by Juli Sekhtian
My mum is staying at Tiled House and enjoying every minute. Excellent care, lots of activities, great food and very friendly environment. A big thank you to all the staff for your hard work and dedication
July 2019 by Mark Hallam
Lovely staff very well run .
July 2019 by Julie Holding
Staff helpful when we visited.
