I went into the store yesterday after my phone broke and urgently needed a replacement. Just two days earlier, I had switched to a SIM-only plan through customer service, but I knew from experience (having previously worked for Three) that upgrades can be reversed by calling customer service.
Useless staff ! Went in with a problem and it’s as if the staff can’t even be bothered to sort out problems! All I could get out of them was call customer services. Sold me a product on the premise of one thing then when it’s come to it I’m told something else ! All they want to do is sell you a product to... read full comment
July 2025
Popped into the Three store in Merry Hill and honestly wish I hadn’t bothered. Left pretty swiftly and went to O2 who sorted the issue there and then!
The sales advisor, Sat slouched in the corner glued to his phone like I was interrupting his precious time, blank stares and thumbs scrolling. Sums up the customer... read full comment
