July 2023 by Y
Amazing customer service from Millie! She was so helpful & wrapped the gifts beautifully!!
July 2023 by Google user
Hayley \\u0026 Georgia were absolutely amazing at this shop. Me and my mum spent over £300 in store because of how helpful and knowledgeable they were. They were extremely patient when we were asking questions and were very very friendly. I honestly can't thank them enough they definitely deserve recognition as they were unreal! I would definitely go back here again as they provided the best customer service I have received in a long time. This is the store that is on the second floor not the ground one as they wasn't very helpful.\\n\\nI would give this review a 5 star just because of how good Hayley and Georgia were however, we were made to feel very uncomfortable on a number of occasions by another member of staff there. We witnessed her not long being rude to us but to other customers who needed help and also her own colleagues. This was not nice to see after how helpful the others had been. She was an older white lady with short blonde hair, I would not approach her. Definitely ask for Hayley or Georgia if you use this shop!!
July 2023 by Aimee Taylor
Hayley & Georgia were absolutely amazing at this shop. Me and my mum spent over £300 in store because of how helpful and knowledgeable they were. They were extremely patient when we were asking questions and were very very friendly. I honestly can't thank them enough they definitely deserve recognition as they were unreal! I would definitely go back here again as they provided the best customer service I have received in a long time. This is the store that is on the second floor not the ground one as they wasn't very helpful.I would give this review a 5 star just because of how good Hayley and Georgia were however, we were made to feel very uncomfortable on a number of occasions by another member of staff there. We witnessed her not long being rude to us but to other customers who needed help and also her own colleagues. This was not nice to see after how helpful the others had been. She was an older white lady with short blonde hair, I would not approach her. Definitely ask for Hayley or Georgia if you use this shop!!
May 2023 by M E
Staff are knowledgable on fragrances, and very helpful in finding what you are after.Gave 4 stars due to false advertisement on some products but the boxed item was not the ones shown.
April 2023 by Ramiel Angel
On Tuesday 28th March l visited the store in Merry Hill (upper) in search of perfume for my wife. I must have looked fairly lost, as an assistant (who?s name transpired to be Hayley) asked if she could help? From that moment l knew l was in safe hands. Her service and product knowledge were both excellent. I have no idea what Hayley is paid but it?s definitely not enough! Manny thanks, Mr T Hunter.
February 2023 by Jean Jacques
Great service here!Friendly staff..As a member of the perfume shop rewards scheme, I got 10% off my favorite brand, plus a £5 off bonus..My perfume is in a refillable bottle, so hopefully helping environment too..
January 2023 by Cha cha Tee
The customer service in the store upstairs is appalling, if you are non white they can?t be asked, the women in there need to be taught about equality
January 2023 by Michelle Berrows
Great atmosphere staff were friendly and helpful
December 2022 by Wayne Hinton
Fantastic selection of products and as always the staff are absolute top shelf, attentive, helpful and always pleasant and smiling.
December 2022 by Baga Sher
Hayley was absolutely fantastic, she made me feel welcome ? and Im definitely coming back
December 2022 by Jane Bradley
Good prices friendly staff inviting shop
December 2022 by Penny Harcourt
Great value especially if you have a loyalty card
October 2022 by Vasanth Raja
Usual perfume shop. All expensive. Can get better deals online.Staff are friendlyCan get testersThere are bundled offers on products that only a very few will go for.Some brands never heard of. Not pocket friendly. Mist people didnot buy due to prices and lack of offers.
October 2022 by Tom
A nice store who's staff always offer and proved help
September 2022 by Margaret Townsend
Always go there for my perfume always good prices, the Staff are very helpful and people friendly
