December 2023 by A. H
If I could I give 0 starts I would. Horrible customer service! I obviously went there to purchase a pair of trainers but the horrible Asian woman manager was practically chasing me out and telling me I need be quick with selecting my trainers but she was not addressing any of the other customers who are doing the same to be ?quick?. It felt very targeted and she very much looked like she hated being there.
December 2023 by Tom Porter
Awful experience. Couldn't hear myself think with the volume of the music that was blasting out. Customer service left a lot to be desired. Bought 3 pairs of trainers, intended to buy a lot more items as Christmas presents for my 3 boys but just had to get out of there. Why the need for the overbearing music? I know I'm probably not their typical customer, but who needs to listen to that when they're looking for clothes and footwear? Staff didn't seem that interested or knowledgeable about what they were selling either.
December 2023 by C S
Went there to get something didn't have any of it total waste of time. Was told to go there from West Bromwich one .
November 2023 by Amanda Costigan
Rude little girls with big attitudes!!Customer service skills -0Standing in groups talking amongst their selves while customers at the till being ignored ?
October 2023 by The EGG Asoures
Spoke to about 5 people before getting the shoes I needed to get, floor staff don?t communicate properly. And I wouldn?t trust the manager to run a bath.
September 2023 by Roger Davies
Good stock and reasonably efficient checkout, but would be queuing if it was busy.
September 2023 by Mehreen Jabbar
Rubbish customer service. No one in staff wants to work or communicate properly with customers. Had such a bad experience today with shoe ladies, especially asian lady in black glasses and scarf. Kept giving me sighs, murmuring ?oh my god?. I asked her to look for a shoe size and she completely ignored me. Sports direct need to have more TRAINED and Polite staff who knows how to deal with customers and make them at ease rather than making their shopping experience worse. Not going there again! I would give zero star if I could. Wasted my time there.
August 2023 by Fire Tornado
The worst customer service experience of my life delivered by floor staff by a group of headscarf Asian girls, they clearly don't want to communicate with customers even if they are females in headscarf its just weird behaviour. If you don't want to go near people or Muslim people then don't work in jobs that you have to mingle with people. I was only asking her for sizes in shoes nothing more or less trust me I'm not interested in making new friends at shopping malls and it felt like pulling teeth. I'm not sure why they are there if they hate communicating so much to the point they can't socialise enough to even do their job. They just stand around avoiding customers and talking, being silly, and messing about with other staff members and smirking at customers who look their direction. Come on now I've worked in headscarf in much more stressful jobs and its not that hard just be professional do the job your being paid for and be polite helpful and no more and no less its simple as that. I think their attitude should be monitored and if they can't seem to handle basic human decent behaviour then they have no need to be there. I couldn't take her rude unapproachable attitude a second longer so went to ask another member of staff who was more helpful and approachable he was a white male and the only one who deserves his wages and all of theirs as he was doing most of the customer service single handedly. Ridiculous.The non headscarf girl on the till was also lovely the two Asians with scarfs next to her were pulling sour faces I'm not not sure what's happening in their put it doesn't make a nice friendly atmosphere. They just don't know how to interact at all in a professional manner. Shocking..
August 2023 by Annabella Please
The place needs investigating. Had an issue so wanted to speak to the manager, waited for ages, asked the girl on the till who walked away so I followed to what I presume is the manager who was just stood around talking with these girls and something didn't feel right, they are all young Asian girls. I walk through from the multi storey carpark a few times a week and it's always the same, barely any staff above early 20s and who are not Asian girls apart from the manager and a couple of guys by the footwear.
July 2023 by Sophie Smith
Let's employ staff that have ZERO customer service skills to bring back customers................
July 2023 by Louis Hale
Awful customer service. The staff we dealt with were ignorant and don?t do the store any favours. No wonder more and more people are buying online.
June 2023 by Umair Ali
Excellent customer service by a young woman with scarf on at around 7pm today. Had to return a nike vest which she went out her way to help me. A very pleasant well spoken young woman. A credit to your team. Excellent customer service.
May 2023 by Nobby Nostyle
Shopped here many times. Never had cause to return anything until today, only to find out that they don't do refunds. We won't be making that mistake again. We'll be shopping elsewhere.
April 2023 by Qasara Tasadiq
Today I visited this store and I have to say for the very first time I came out with a smile! Two days into his work with sports direct a keen and friendly Dan, enthusiastic about customer service and hardworking! He was single handedly helping numerous customers. How refreshingly polite.Well done Dan ?Let's hope the staff I've had to endure in the past learn from you.More like this please sports direct.Ps: the 5 stars are solely for Dan
January 2023 by jodie
Store looks messy, especially near the tills. The Que to be served was so long with only two people serving. Way to hot also
