February 2024 by Full steam
Yet again great customer service. Never once have the staff let me down. Definitely my go to shop for purchasing Lego
January 2024 by Laura Hudson
A special shout out to a wonderful employee Kirstie who served me on the 29/12/23 04:44pm till 106. Not only was she incredibly sweet and kind to me but she was patient during an autistic meltdown. I was very distressed and with her compassion and understanding I was able to calm down and settle. Thank you again Kirstie I hope to see you again on my next visit.
December 2023 by Lesley Roberts
Honestly?Bring back Toys R Us! Went to pick something up which I?d ordered online. Not sure where as I could see 2 tills open and also staff along a gaming counter, so found a lady to ask. Was sent to the tills. Waited in a big queue. That?s fine - it is Christmas after all. The lady before me was bringing back a globe and exchanging it for another - with her receipt I must add. They couldn?t exchange it without checking on the cameras that she had actually walked in holding it and hadn?t picked it up off a shelf! She had a valid receipt - totally bizarre! Anyway at last it?s my turn - only to be told that I needed to go the what looked like the gaming counter. When you get there, there is a customer service sign but it?s under the counter - not exactly where your eyes look upon entering a store! Picked up my item eventually but give me Argos any day of the week over this circus of a shop! I hate writing a bad review as you can see from my previous reviews, but this place deserves it. Pop to your local Argos or Amazon before venturing inside here. It?ll be a very, very, last resort for me.
December 2023 by Jo Rimmer
Took my kids here whilst visiting from Surrey. Beyond impressed with staff. Despite being extremely busy during the christmas period they were polite, friendly and helpful. We came back the next day and they even recognised us and helped us out. My son wanted a fortnite expansion pack but his switch has been playing up so they listened to him explain his problems, helped us find a memory card and fix the problem! I wish I knew the first gentleman's name, he was great. The Nintendo switch expert was Alex. Very helpful and knowledgeable. Highly recommend ? ? absolutely above and beyond and not stressed by manic christmas shopping times.
December 2023 by Trishun Mistry
Went in to buy 3 car seats and other bits. Claire was so helpful and had a wealth of knowledge which was great as we didn't have a clue. Made sure they fit in the car and took the time to show how they worked. Came back another day to take advantage of the free fitting service and Kirstie came to the rescue and did a great job even in the miserable weather. Again in such poor weather conditions, took time and did it properly and made sure I was satisfied with the end result. Both members of staff were so polite and friendly. Give them a BONUS!!
December 2023 by Daniel Mccrum
Manager molly is rude doesn't know how to issue a refund and not trained by her attitude staff are laid back waitied 15 minutes for a refund and got told a load of rubbish won't be returning again shocking !!!!! If I bought something from westbrom dudley oldbury smyths should still be able to return to merry hill store !!!
December 2023 by Morgan Mcguigan
Just bought a cot for my daughter, after taking it out the car and carrying it upstairs moving our bed and furniture around we?ve began to put the parts together to find the wood is splintered and chipped, tried calling your store 6x and no answer!!! This is terrible why have a phone number ??
October 2023 by marie whitehouse
I went into store today hoping to get three hula hoops for training my dog.When I asked a young chap (who had only been employed in store for one week) he said that they had unfortunately been put away to make way for seasonal stock, but he contacted someone to see if I could still purchase..A lady then kindly fetched me three from the stockroom/ warehouse.The young lady at the till was also very polite and pleasant.An great experience of excellent customer service from all staff. Well done and thank you.
October 2023 by S S
We got what we wanted and more! KIRSTIE who helped us went above and beyond to get us the umbrellas we were looking for and did it all with a smile =) thank you so much!
October 2023 by Rachael Walker
Brilliant customer service welcomed on entrance and helped when I had a question would definitely shop with this store again ?
August 2023 by GAPBAE
Disgusting costumer service I bought a scooter for my 4 year old son took it home and only to realise it didn?t steer left to right and there was a like sticker like logo missing off the top so I took it back to exchange for something that steered noted the box was ripped as my child was excited to open but it was already damaged when I bought but it was the last box so I took it anyway so they said they couldn?t take back firstly because of the box I then said there?s something missing off the top bearing in mind they took the scooter round the back of the shop and was there for a long period of time, someone comes out telling me this sticker for the bike was in the manual bare face lying as I searched that box I was even looking around my house to see if it came off while putting the scooter up it was definitely was not in any manual anything that comes in a manual usually has instructions no matter how small the only thing in that manual was the screw to unscrew the scooter I would rather they have just said they can?t accept the scooter because of the box rather than bare face lying or making out I?m stupid I would have made her feel smaller buy buying another just to prove it to her but I couldn?t be bother arguing with such a disgusting person bare face lying like that absolutely disgusting I hope she?s pleased with herself for lying disgusting service I would have accepted the first reason but the fact this woman was standing there lying made me so angry these are the kind of people that provoke people then play victim sad individual I would give 0 stars if I could
July 2023 by James McAllister
Recently popped in to purchase car seats for our 9month old, on both occasions we were in store we were helped by Claire, she was such a fantastic and knowledgeable member of the team! A genuine asset to the company, thank you so much for your help Claire
July 2023 by Katelin Lane
Purchased a couple of toys, staff very friendly and helpful
June 2023 by Leanne Clifton
Went into store to purchase a bike for my daughters birthday & paid the fee to have it built. Staff member went out back & brought down a pre-made bike, when my husband inspected it we found that the suspension had a fault & was too hard with no movement in it, despite it being checked over by staff member. So we asked if we could have another as there was 4 in stock, staff member & manager agreed & asked us to return the next day to collect as needed to be built, took our telephone number & said they would call us when ready.Next day no phone call received, so husband went in to store at 3pm, nobody knew anything about us collecting a new bike, staff member & previous manager not in today either & no handover done to staff in & no bike built. Staff offered for us to come back again tomorrow but husband refused as it?s our daughters birthday, they then said they could sell us the bike off display without giving any discount as ?it?s only been on display a week?. New Manager not interested in our complaint says will refund build fee & walks off after saying ?it?s only £10 isn?t it?.Disgusting customer service in this store, poor management, unknowledgeable staff, time & time again, which is a shame.
April 2023 by James Shuker
Has everything you want for all ages. Whether it be Lego, Console Games, Pop Figures, Dolls. It has a wide range of items for all ages. Staff are very friendly and provide you with any assistance you may need.
