December 2023 by D G
Jenson really saved the day! Found an item in the size I needed for a last minute Xmas gift couldn't thank him enoug!
September 2023 by Petra O
I went in to the Merry hill branch with my husband and our Children on the 9th and bought a pair of shoes for my youngest child, my husband and I asked for a bigger size of the particular shoe intilally and the shop assistant assured us that we could return it for a bigger size as they did not have it in shop at the time. so pre ordered the bigger one and bought the smaller for my daughter to try which was so tight on her. The bigger size came in to the shop as we requested and tried it on and it was a perfect fit and as my little one 3 years old had worn the shoe just once, the management turned round to say we could not return anylonger and insisted on refunding us on the new one. The manager also refused to give their name as a reference in case we needed to contact sustomer services. Very poor service. We shop for the children as needed and we have received good customer services, like from Next, Clarks, etc and we even mentioned these cases to them and they said, well this is River IslandThey provided wrong info to us on Saturday and we are being pennalised for it too.
September 2023 by Queen Bee
I went in to buy a pair of earings and identified and loved a pair. I was confident in purchasing the earings and tried them on. When astore assistant saw me, sheasked me not to try them on but I had already done so. I assured her that I lovedthe earings and was going to buy a pair.Whist in the queue to pay, I noticed that the thin metal pole that goes into the ear and is fixed with the backs was faulty so that the backs fell straight off which would mean that they would easily get lost, and I showed this to the assistant. She asked me to look to see if there were anymore on the shelf and after finding a perfect pair of the same earings, I offered to pay. I was told by the supervisor that I had to buy the pair which I had tried on. I told her that they were not fit for the purpose as they would fall off immediately and once again demonstrated the fact that they were faulty. I told her that I wanted to pay for the working pair as the others were not of merchantable quality but she said she was not prepared to sell me anything and that I should leave the shop. I think that this is very poor customer service, trying to force me to pay for an item which is faulty, even though still inthe shop.If i was thirsty and went into a shop and whilst standing in line i opened a can of coke, then as i gave the casher my money noticed a worm in the can, do you think she should force me to pay for it because I already drank some of it?1
August 2023 by Solaiman Marrakchi
Service was not very good some staff are arrogance and they think they own the shop
August 2023 by Philip Pennington
Came looking for a wedding suit and was immediately taken with one of their 2-piece suits. Excellent customer service from the lady called D helping me! Will definitely shop again.
August 2023 by Maniba Mahmood
Amazing customer service from Rosie. She went above and beyond to help . Excellent customer service from her. A credit to your store .
August 2023 by Damon Jones
Purchased clothes for holiday shirts ,shorts etc .great layout and friendly staff who are willing to help with a smile
August 2023 by rebecca morris
Nice clean and tidy just abit busy when attended
July 2023 by Kurt Jacob
All the clothes are overpriced chav wear
July 2023 by Maureen White
Visited the store today. Firstly, I have to say the sale is fabulous. Secondly, I was served by a lovely young lady who went above and beyond my expectations and her manager was also very helpful. It was nice to shop in a store where staff actually wanted to help. Well done river island.
July 2023 by Tracey Wilkes
Love this shop. Really helpful staff.
June 2023 by Jamie Capewell
I always love River Island and always buy something from there. I only buy river island jeans x
June 2023 by Margaret Townsend
Some lovely clothes, staff very helpful .
June 2023 by Kevin Hanson
Loved it. Great choice. Great staff
May 2023 by Stella Guest
Went to RI Merry Hill and have to comment on two of the staff there who went out of their way to help and advise me ..so thank you especially to Taesia and Alex who made me feel good about the item i bough and how to wear it confidently !
