January 2024 by Gilly Hancock
We visited for the first time this week to purchase the prescribed medical wet and dry food for our cat, plus a supply of the only cat treats that he's allowed to eat. After browsing the extensive stock, we were only able to find his treats - sadly both his food items were not anywhere to be found. We spoke to the young lady on the check out counter, and her colleague; both explained that the Pro Plan foods were not kept in stock, but were available to order and that they would be more than happy to order it for us, and arrange for it to be delivered to our home address. We placed the order for both his prescribed food items there and then. Both young ladies were absolutely delightful - friendly, knowledgeable, professional and very helpful - such a credit to the company - and when we then began to look for a new body harness for our cat for his outdoor walks, they gave us so much time - helping us identify harnesses that could have been suitable. Outstanding customer service - and I think their names were Hayley and Courtney, but am not 100% sure. And - as if the experience couldn't get any better, our order that was placed for us in store arrived at 0930 the following day - free delivery - and less than 24hrs after it had been placed! OUTSTANDING SERVICE - made even better by the help, assistance and friendly nature of the two young sales ladies. Well done Pets at Home Merry Hill - well done ... we will be back next month! Thank you ... from one very happy Spawn of Satan .... ?????
January 2024 by Crim3
The place is big , the staff is lazy , I have asked 2 times in 40 min the staff to bring a mop cuz my puppy did a wee and they didn't bother , apparently I was more concerned about someone possibly slipping than they are . Also, after seeing 3 staff members talking about nothing, i have asked about a specific product, and they just sent me to the next ayle instead of actually showing me exactly what I wanted . After taking what I needed at the register, they asked me for £ 12 , when the item was 9 . After telling them so , the staff member didn't bother to go and check or to ask a colleague to do so , I needed to go , and I was so pissed of I actually took the price from the shelf and gave it to the guy . Be careful what you pay for they scam you on the spot . I don't recommend this place what so ever!
January 2024 by Tracey Stevens
Poor customer service. Often seem under staffed and those that are working chatting to each other. Feel awkward interrupting, when do ask the reply is usually "if not on the shelf then not got any". No offer to check out the back or advise alternatives.
January 2024 by Schmumpy tv
Good store, not the best variety when it comes to live food, and prices are a little too high on products that are not great
December 2023 by Stacey Lote
Adopted 2 Guinea Pigs and the staff was so helpful and knowledgeable. They health checked the piggies before handing them over.
November 2023 by brynn evans
Groom room never makes an effort to answer calls. Lost my custom
October 2023 by Jamie Ward
Staff are very welcoming, go in there that often that they do recognise and chat to us, always have what we need, but some of the products do need updating- eg hamster cages that are too small for requirements.
October 2023 by Nahid Madanei
my lovebird had badly wound under the both wings and had infection i went to the Dr Monish he gave me just one drop and my love birds after a week is well, thank you dr Monish you are the best
October 2023 by Leigh Mills
Never had an issue before but today a member of staff was extremely rude to my husband and tried to say he should leave our puppy behind the counter and take our 2 year old elsewhere for the toilet even though he was clearly distressed. Absolutely disgusting attitude on her!!!
October 2023 by Sadie Yardley
Staff are friendly,it's cleanBut nearly every time iv been, the queues are very longthey haven't had the fish filters I needed for nearly 2 months
October 2023 by Raj Patel
We are not pet persons at our age but we were able to get necessary things for the neighbors cat as we were looking after it while they had gone on holidays ..very bossy cat .job done now . useful place to know .
October 2023 by claire shep
Never have what I want in , told a member of staff and was told to order online , tried to order online just get not available for deliver and click and collect not available in my local store. Will not going back and ordering elsewhere
August 2023 by thom evans
Got served by the manager today, really lovely guy and 10/10 daddy ?
August 2023 by Joe Cash
Awful customer service experience. The staff member and manager were both extremely rude and condescending. Left feeling insulted and upset
August 2023 by Luna Ferguson
Brought 4 rats who we were told were male, they most definitely are female. TWO of the staff said ?yes definitely boys!?, after needing 4 vet visits since getting them we have 100% established they are female.
