June 2025 by Josh Morris
Fantastic shop with knowledgeable, approachable and friendly staff and quality stock at a reasonable price. can't recommend them highly enough.
August 2024 by Mark Chapman
Malvern Goldsmiths did a fantastic job of repairing my Dad ring. It doesn't have much monetary value, it's more sentimental value. It was my first Father's day gift from my then baby daughter from my then partner her mother. I couldn't have had a service from the experienced staff. Many thanks.
May 2024 by Simon M
Very helpful, really great service!
April 2024 by Sue Such
My favourite shop.Lovely, helpful, people
February 2022 by Ray
Malvern Goldsmiths is our nearest jewellery store. I use the term jewellery lightly, as they sell mainly secondhand stuff, and cannot really compete with the more up-market 'proper' jewellers. I took a watch here today for a new battery, and they charged me £12.50. I pointed out that they have only charged £6.00 previously (I took them six watches on one day last year, all in need of new batteries), and indeed displayed a sign in their window throughout last year advertising this service at just £6.00. I was told that the price has been increased, and only old customers who have bought lots of jewellery from them could enjoy lower prices, and that people had been taking advantage of their low £6.00 price by bringing their watches in just for batteries. Why advertise the £6.00 service in the middle of your display window if you regard such customers as ;taking advantage'?! I feel that I should have been pre-warned that I would incur a price increase of more than 100%. Yes, the pandemic has been hard for all shops and businesses, but pensioners on fixed incomes have had difficulties too. We have previously used Malvern Goldsmiths for all types of jewellery repair, such as links added or removed, and for gifts for friends and family. We shall certainly not use them again, and I shall advise all local friends and acquaintances accordingly.
August 2020 by Carrie-anne Powell
highly recommend, went to Parry's in great Malvern to get a ring sized up a size and got quoted £58! Went to Goldsmiths and he did it there and the price was incredibly reasonable. He also polished it to perfection. Very very happy my grandma will be so happy thanks you!
November 2019 by Dee Hammond
Really great and lovely staff. Very helpful to me. Will be returning.
September 2019 by Esther Partridge-Warner
The staff are so lovely - Keith and the lady (sorry I didn?t catch your name) were so helpful. Highly recommended!
September 2019 by Julia Martin
I took my beautiful Omega watch in to Malvern Goldsmiths have an extra link put into the bracelet strap. I supplied the link and Omega pin for the job. The so called jeweller (Keith, I think) said it was a very tricky job but that he?d have ?a go? , and I left the watch with him, returning later so collect it. Paid £7.95, fine.
A couple of days later I noticed that the watch was extra loose on my wrist and it fell into my hand-the newly added pin having fallen out. I could easily have lost my watch which I paid £2500 for.
When I return to the shop to get the pin replaced and get the watch wearable again, the so called jeweller was extremely rude and indifferent to the fact that he didn?t do his job properly and I could have lost my watch.
This time I watched him replace the pin which he hammered in with the metal end on his hammer scratching my steel bracelet. I was horrified and asked him why!!! He said it had to be hammered in firmly which was unacceptable and not necessary. I couldn?t believe it when he said ?not every jeweller let?s you watch?!! Of course I watched, I wanted to see that he did it properly. In the end it took him seconds to hammer the pin in and scratch my watch without so much of an apology. To the so called jeweller I say that I don?t appreciate your cavalier attitude and ineptitude. Don?t take anything special here if you value it.
September 2019 by Julia Martin
I took my beautiful Omega watch in to have an extra link put into the bracelet strap. I supplied the link and Omega pin for the job. The so called jeweller (Keith, I think) said it was a very tricky job but that he?d have ?a go? , and I left the watch with him, returning later so collect it. Paid £7.95, fine.
A couple of days later I noticed that the watch was extra loose on my wrist and it fell into my hand-the newly added pin having fallen out. I could easily have lost my watch which I paid £2500 for.
When I return to the shop to get the pin replaced and get the watch wearable again, the so called jeweller was extremely rude and indifferent to the fact that he didn?t do his job properly and I could have lost my watch.
This time I watched him replace the pin which he hammered in with the metal end on his hammer scratching my steel bracelet. I was horrified and asked him why!!! He said it had to be hammered in firmly which was unacceptable and not necessary. I couldn?t believe it when he said ?not every jeweller let?s you watch?!! Of course I watched, I wanted to see that he did it properly. In the end it took him seconds to hammer the pin in and scratch my watch without so much of an apology. To the so called jeweller I say that I don?t appreciate your cavalier attitude and ineptitude. Don?t take anything special here if you value it.
June 2019 by Malvernian C
The clasp on a gold chain that supports an amethyst and diamond pendant had broken, so I went in here one Saturday afternoon to get a new one fitted. The jeweller first of all got out a pot of ones that were the next size up to the existing one, saying it would be easier to operate. However, as it was clearly too clunky for the delicate chain, I asked for one the same size as the original, so he somewhat reluctantly picked out the small pot containing that size.
He then proceeded to take the chain away from over the counter and wrench off the ring that connected the clasp to the chain, whereupon it immediately fell to the floor. He then put the chain back on the counter and got a small pot of gold rings to replace the one he had carelessly wrenched off. When I questioned this he said it was difficult to use the existing ring as it would break when he tried to open it anyway, and proceeded to fit the new ring by opening the two ends, joining the chain and the clasp and closing it again, in exactly the same way he could have done with the existing ring. He then charged me £4.50 for this new ring! When I commented that this should not have been necessary, he dismissed my concern by saying it was only a few pounds!!
I really should have complained when I saw the rough way he removed the ring, walked out and taken the chain elsewhere to be mended, and really wish now that I had, not least because when I got home and studied it carefully, I find the ring that he charged me £4.50 for is too big and therefore looks completely wrong for the very delicate chain. Having already explained my preference for a clasp the same size as the original and not one larger, I would have expected him to ensure that the ring was similarly delicate and as the original. Total lack of artistry and skill.
I had thought this was a proper jewellers, set up, as it is in this wonderful old shop. Sadly the ?service? I experienced did not measure up to my expectations. Needless to say I shall not be going in there again.
February 2019 by Justine Jolliffe-Clarke
What a beautiful shop and friendly service! I found my perfect heart-shaped gold locket here. So nice to buy some jewellery with a bit of history. I'll be back!
June 2018 by Carol Smith
Having never sold old gold and broken bits and pieces I asked google for top tips and a game plan. I followed instructions. Malvern Goldsmiths were great, they tested a few ?not readily identifiable? pieces while I waited, removed a couple of the ?stones? for me to take home, and provided the best price. Nice people.
April 2018 by Dwarne Lenard
Excellent service and bought some lovely platinum wedding rings.
