January 2024 by Andie Jai (Sweetklass)
Some of the worst customer service I have ever encountered. The service in there is a joke. I was standing there with three trainers for at least 4 minutes waiting for help. I was passed twice by two store assistants, who didn't acknowledge me once or glance my way. I had to call for attention. They seem to be more interested in playing games and flirting rather than offering a quality service. Again, they told me one of the trainers was the last shoe. Not their pair, but the last shoe! Why was it still on display for customers? Why did they find it so amusing? Avoid this store for your own sanity!
January 2024 by alison byatt
Absolutely rubbish customer service, staff are the least helpful I have ever encountered
January 2024 by Stevie Hall
The 2 members of staff that helped me on the till were really helpful. I lost my receipt and they spent 20 minutes tracing the transaction for me so I could get a full refund. If it wasn?t for them I would have lost £60 from £120 as would?ve only received the sale price back. It was a lad in his 20s with curly hair and a manager with a green jumper on. They were both really polite. Thank you!
January 2024 by Anna Henley
What a waste of a shop !!!!. No sizes that you want and when you do find one on the shelf that is your size the unprofessional staff laugh and tell you that's it's a single shoe and not a pair that they already knew about then put it back on the shelf for someone else to be disappointed. Such a shambles
December 2023 by Chris Dunnington
Girl behind the till was rude, had no manners, and zero customer service skills. Train your staff better. We pay their wages.
December 2023 by Mick Hadley
Went with my grandson just had a walk around didn't buy anything but they have some great offers
December 2023 by Dee Dee
Service can be slow. Very busy, music loud can't hear when staff talking. Lol
December 2023 by Kieron Stephens
Big shout out to Amina Ali, she gave a customer experience:)
December 2023 by David Barlow
Ok always busy some great clothes
December 2023 by jayne grainger
thought this was a sports shop, more like a night club, in fact, I would say the music in a club would be quieter.ignored by several assistants even though standing right in front of them, so left and spent my money elsewhere.
December 2023 by Yvonne Freeman
I went in for a specific tee-shirt. They hadn't got one in Stock but a young male member of staff checked on line and ordered it for me. He could not have been more helpful I'm just sorry I didn't get his name.
December 2023 by Bigly
Why tf is there a DJ blasting music. This isn't a place where you'd want to take your family shopping. Is this a retail store or a nightclub?
December 2023 by Mohammed Alshameri
Many things you can have in this shop and also it's a good price.
December 2023 by Helen Jones
This is not a place l would usually frequent but l must admit l was impressed. I picked up some bargain sportswear and although l had a lengthy wait at the till point the staff were working hard to serve the customers. The member of staff whom served me had a problem removing one of the tags so asked another member of staff to select another pair of joggers. He was extremely polite and gave excellent customer service, although l don't know his name my receipt states Asst:001 Clerk: 012. I will certainly visit again.
October 2023 by Kerry Watson
If zero was an option I'd pick that.Awkward staff, no communication. No sizes in stock, staff stand within arms length and stare at you square on. So uncomfortable. How are good shops closing when places like this are still here.
